[consulting] trust and polity

[netsperience]

  First of all I also side with the polite people who refrain from 
calling people names like "stupid" - I should know because from time to 
time I am "stupid" myself - but I do not think the target of that insult 
was even close, and nobody likes to hear it anyway.

Regarding trust, in many roles I never meet or even speak with my end 
client. I work with a team  comprised of people with many talents, 
developers, designers, writers, producers. As long as one person has the 
client's trust, it works. Often the client will engage a production 
company or creative agency, because the client trusts them to deliver 
based on reputation or past relationship.

There is in fact a "chain of trust" - the client trusts the agency, the 
agency trusts the producer, the producer trusts the developers, 
designers, writers etc. Likewise each team member needs to trust those 
s/he is working with to provide accurate direction and information.

I have worked in situations where there was neither trust nor competence 
in the chain, and it was very unpleasant, bordering on psychotic 
paranoia. I like trust better. And polity.

Randall Goya (decibel.places) http://netsperience.org

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