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<DIV dir=ltr align=left><SPAN class=982562319-27022009><FONT face=Arial
color=#0000ff size=2>Guys the biggest difference between the two apps seems to
be reporting capabilities , that said civi can do some things sforce
cannot.</FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV align=left><FONT face=Arial color=#0000ff size=2>Doug McCabe</FONT></DIV>
<DIV align=left><FONT face=Arial color=#0000ff size=2>Union Web Services
Inc.</FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV><FONT face=Arial
color=#0000ff size=2></FONT><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> consulting-bounces@drupal.org
[mailto:consulting-bounces@drupal.org] <B>On Behalf Of </B>Bob
Schmitt<BR><B>Sent:</B> Friday, February 27, 2009 2:05 PM<BR><B>To:</B> A list
for Drupal consultants and Drupal service/hosting providers<BR><B>Subject:</B>
Re: [consulting] CRM Questions<BR></FONT><BR></DIV>
<DIV></DIV>Hi Sam-
<DIV><FONT face=Arial color=#0000ff size=2></FONT><BR></DIV>
<DIV>It depends on what you mean when you say, "CRM"</DIV>
<DIV><BR></DIV>
<DIV>Saleforce is clearly focused on tracking/expediting marketing/sales
functions; CiviCRM is much more focused on addressing needs faced by
NGO's/nonprofit organizations. You can build simple address books/contact
managers with cck/views, but it will take you a long time to develop the feature
set of more mature CRM apps, and even then, what usually ends up happening with
CRM develoment is that once you've mapped a business practice and modeled it in
your CRM app, the business practice changes.</DIV>
<DIV><BR></DIV>
<DIV>There is not "one size fits all" here: you need to map specific
requirements to specific environments and needs. The most critical requirement
for a CRM is a client who is invested in making it work. If you've got a client
who wants you to implement a CRM solution so that they don't have to manage it,
run away, quickly (but politely).</DIV>
<DIV><BR></DIV>
<DIV>bob</DIV>
<DIV><BR></DIV>
<DIV><BR>
<DIV>
<DIV>On Feb 27, 2009, at 7:17 AM, Sam Cohen wrote:</DIV><BR
class=Apple-interchange-newline>
<BLOCKQUOTE type="cite">Hi all,<BR><BR>I've been getting more and more
requests for CRM integration. Does anyone know if anyone has written a good
article/comparison on the various CRM options as they relate to Drupal,
particularly comparing CiviCRM to the others. (or does anyone want to share
their experience here)<BR><BR>It would also be good to know if anyone
recommends creating CRM functionality in Drupal with CCK/Views instead instead
of integrating. <BR><BR>Sam<BR><BR><BR><BR><BR>
<DIV class=gmail_quote>On Fri, Feb 27, 2009 at 9:03 AM, Alex
Urevick-Ackelsberg <SPAN dir=ltr><<A
href="mailto:Alex@zivtech.com">Alex@zivtech.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Shoot!
I'll close down the new group I created...
<DIV class=Ih2E3d><BR><BR clear=all>--<BR>Alex
Urevick-Ackelsberg<BR>ZivTech, LLC<BR><A href="http://zivtech.com"
target=_blank>http://zivtech.com</A><BR><A href="mailto:alex@zivtech.com"
target=_blank>alex@zivtech.com</A><BR>office: (267) 940-7737<BR>cell: (215)
866-8956<BR>skype: zivtech<BR>aim: zivtech<BR><BR><BR></DIV>
<DIV>
<DIV></DIV>
<DIV class=Wj3C7c>
<DIV class=gmail_quote>On Fri, Feb 27, 2009 at 7:34 AM, Andrew Brace <SPAN
dir=ltr><<A href="mailto:contact@openbook.uk.com"
target=_blank>contact@openbook.uk.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV bgcolor="#ffffff">
<DIV><FONT face=Arial size=2>There's an existing Drupal group for CRM
integration that includes active discussion on Salesforce integration, it
can be found here:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT></DIV>
<DIV><FONT face=Arial size=2><A
href="http://groups.drupal.org/enterprise-crm-integration"
target=_blank>http://groups.drupal.org/enterprise-crm-integration</A></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT></DIV>
<DIV><FONT face=Arial size=2>There seems to be quite a few people
interested in getting Drupal and Salesforce integrated, a lot of work has
already taken place and is ongoing at the moment so best to keep
discussions in a central place....</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT></DIV>
<DIV><FONT face=Arial size=2>Andrew Brace</FONT></DIV>
<DIV></DIV>
<DIV><FONT face=Arial size=2></FONT></DIV>
<DIV>----- Original Message ----- </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: rgb(0,0,0) 2px solid; MARGIN-RIGHT: 0px">
<DIV>
<DIV></DIV>
<DIV>
<DIV
style="BACKGROUND: rgb(228,228,228); FONT: 10pt arial; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; font-size-adjust: none; font-stretch: normal"><B>From:</B>
<A title=Alex@ZivTech.com href="mailto:Alex@ZivTech.com"
target=_blank>Alex Urevick-Ackelsberg</A> </DIV>
<DIV
style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><B>To:</B>
<A title=consulting@drupal.org href="mailto:consulting@drupal.org"
target=_blank>A list for Drupal consultants and Drupal service/hosting
providers</A> </DIV>
<DIV
style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><B>Sent:</B>
Friday, February 27, 2009 12:28 PM</DIV>
<DIV
style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><B>Subject:</B>
Re: [consulting] Salesforce experience</DIV>
<DIV><BR></DIV>We're about to start on Saleseforce integration for two
clients, and I just realized that there is no g.d.o group for salesforce
integration.<BR><BR>I just submitted one: <A
href="http://groups.drupal.org/saleseforce"
target=_blank>http://groups.drupal.org/saleseforce</A> . Assuming it's
accepted, this would probably be a good space to continue this
conversation. We'll definitely use the group to post our findings as we
go along. <BR><BR clear=all>--<BR>Alex Urevick-Ackelsberg<BR>ZivTech,
LLC<BR><A href="http://zivtech.com"
target=_blank>http://zivtech.com</A><BR><A
href="mailto:alex@zivtech.com"
target=_blank>alex@zivtech.com</A><BR>office: (267) 940-7737<BR>cell:
(215) 866-8956<BR>skype: zivtech<BR>aim: zivtech<BR><BR><BR>
<DIV class=gmail_quote>On Fri, Feb 27, 2009 at 4:50 AM, Victor Kane
<SPAN dir=ltr><<A href="mailto:victorkane@gmail.com"
target=_blank>victorkane@gmail.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Check
out the salesforce module: <A
href="http://drupal.org/project/salesforce"
target=_blank>http://drupal.org/project/salesforce</A> <BR><BR>The
current maintainers are doing a great job, and an official release is
not far away, with usable downloads now available.<BR><FONT
color=#888888><BR>Victor Kane<BR><A href="http://awebfactory.com.ar"
target=_blank>http://awebfactory.com.ar</A><BR><A
href="http://projectflowandtracker.com"
target=_blank>http://projectflowandtracker.com</A><BR><BR></FONT>
<DIV class=gmail_quote>
<DIV>
<DIV></DIV>
<DIV>On Fri, Feb 27, 2009 at 3:16 AM, <SPAN dir=ltr><<A
href="mailto:mark@markery.com"
target=_blank>mark@markery.com</A>></SPAN> wrote:<BR></DIV></DIV>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV>
<DIV></DIV>
<DIV>
<DIV><SPAN
style="FONT-SIZE: 10pt; COLOR: rgb(0,0,0); FONT-FAMILY: Verdana"><BR>Hello
all,<BR><BR>I've looked into the Salesforce module, but I don't know
much about making it work with our current system. Basically we need
to migrate from a site that already works with Salesorce into a
drupal site that can do the same thing. <BR><BR>Is there anyone out
there with some experience in this
area?<BR><BR>Thanks,<BR><BR>Mark<BR></SPAN></DIV><BR></DIV></DIV>
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