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Hi Sam-<div><br></div><div>It depends on what you mean when you say, "CRM"</div><div><br></div><div>Saleforce is clearly focused on tracking/expediting marketing/sales functions; CiviCRM is much more focused on addressing needs faced by NGO's/nonprofit organizations. You can build simple address books/contact managers with cck/views, but it will take you a long time to develop the feature set of more mature CRM apps, and even then, what usually ends up happening with CRM develoment is that once you've mapped a business practice and modeled it in your CRM app, the business practice changes.</div><div><br></div><div>There is not "one size fits all" here: you need to map specific requirements to specific environments and needs. The most critical requirement for a CRM is a client who is invested in making it work. If you've got a client who wants you to implement a CRM solution so that they don't have to manage it, run away, quickly (but politely).</div><div><br></div><div>bob</div><div><br></div><div><br><div><div>On Feb 27, 2009, at 7:17 AM, Sam Cohen wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">Hi all,<br><br>I've been getting more and more requests for CRM integration. Does anyone know if anyone has written a good article/comparison on the various CRM options as they relate to Drupal, particularly comparing CiviCRM to the others. (or does anyone want to share their experience here)<br> <br>It would also be good to know if anyone recommends creating CRM functionality in Drupal with CCK/Views instead instead of integrating. <br><br>Sam<br><br><br><br><br><div class="gmail_quote">On Fri, Feb 27, 2009 at 9:03 AM, Alex Urevick-Ackelsberg <span dir="ltr"><<a href="mailto:Alex@zivtech.com">Alex@zivtech.com</a>></span> wrote:<br> <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Shoot! I'll close down the new group I created...<div class="Ih2E3d"><br><br clear="all"> --<br>Alex Urevick-Ackelsberg<br>ZivTech, LLC<br><a href="http://zivtech.com" target="_blank">http://zivtech.com</a><br><a href="mailto:alex@zivtech.com" target="_blank">alex@zivtech.com</a><br> office: (267) 940-7737<br>cell: (215) 866-8956<br>skype: zivtech<br>aim: zivtech<br> <br><br></div><div><div></div><div class="Wj3C7c"><div class="gmail_quote">On Fri, Feb 27, 2009 at 7:34 AM, Andrew Brace <span dir="ltr"><<a href="mailto:contact@openbook.uk.com" target="_blank">contact@openbook.uk.com</a>></span> wrote:<br> <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> <div bgcolor="#ffffff"> <div><font size="2" face="Arial">There's an existing Drupal group for CRM integration that includes active discussion on Salesforce integration, it can be found here:</font></div> <div><font size="2" face="Arial"></font> </div> <div><font size="2" face="Arial"><a href="http://groups.drupal.org/enterprise-crm-integration" target="_blank">http://groups.drupal.org/enterprise-crm-integration</a></font></div> <div><font size="2" face="Arial"></font> </div> <div><font size="2" face="Arial">There seems to be quite a few people interested in getting Drupal and Salesforce integrated, a lot of work has already taken place and is ongoing at the moment so best to keep discussions in a central place....</font></div> <div><font size="2" face="Arial"></font> </div> <div><font size="2" face="Arial">Andrew Brace</font></div> <div> </div> <div><font size="2" face="Arial"></font> </div> <div>----- Original Message ----- </div> <blockquote style="border-left: 2px solid rgb(0, 0, 0); padding-right: 0px; padding-left: 5px; margin-left: 5px; margin-right: 0px;"><div><div></div><div> <div style="background: rgb(228, 228, 228) none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> <b>From:</b> <a title="Alex@ZivTech.com" href="mailto:Alex@ZivTech.com" target="_blank">Alex Urevick-Ackelsberg</a> </div> <div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>To:</b> <a title="consulting@drupal.org" href="mailto:consulting@drupal.org" target="_blank">A list for Drupal consultants and Drupal service/hosting providers</a> </div> <div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Sent:</b> Friday, February 27, 2009 12:28 PM</div> <div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Subject:</b> Re: [consulting] Salesforce experience</div> <div><br></div>We're about to start on Saleseforce integration for two clients, and I just realized that there is no g.d.o group for salesforce integration.<br><br>I just submitted one: <a href="http://groups.drupal.org/saleseforce" target="_blank">http://groups.drupal.org/saleseforce</a> . Assuming it's accepted, this would probably be a good space to continue this conversation. We'll definitely use the group to post our findings as we go along. <br><br clear="all">--<br>Alex Urevick-Ackelsberg<br>ZivTech, LLC<br><a href="http://zivtech.com" target="_blank">http://zivtech.com</a><br><a href="mailto:alex@zivtech.com" target="_blank">alex@zivtech.com</a><br> office: (267) 940-7737<br>cell: (215) 866-8956<br>skype: zivtech<br>aim: zivtech<br><br><br> <div class="gmail_quote">On Fri, Feb 27, 2009 at 4:50 AM, Victor Kane <span dir="ltr"><<a href="mailto:victorkane@gmail.com" target="_blank">victorkane@gmail.com</a>></span> wrote:<br> <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Check out the salesforce module: <a href="http://drupal.org/project/salesforce" target="_blank">http://drupal.org/project/salesforce</a> <br><br>The current maintainers are doing a great job, and an official release is not far away, with usable downloads now available.<br><font color="#888888"><br>Victor Kane<br><a href="http://awebfactory.com.ar" target="_blank">http://awebfactory.com.ar</a><br><a href="http://projectflowandtracker.com" target="_blank">http://projectflowandtracker.com</a><br><br></font> <div class="gmail_quote"> <div> <div></div> <div>On Fri, Feb 27, 2009 at 3:16 AM, <span dir="ltr"><<a href="mailto:mark@markery.com" target="_blank">mark@markery.com</a>></span> wrote:<br></div></div> <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> <div> <div></div> <div> <div><span style="font-size: 10pt; color: rgb(0, 0, 0); font-family: Verdana;"><br>Hello all,<br><br>I've looked into the Salesforce module, but I don't know much about making it work with our current system. Basically we need to migrate from a site that already works with Salesorce into a drupal site that can do the same thing. <br><br>Is there anyone out there with some experience in this area?<br><br>Thanks,<br><br>Mark<br></span></div><br></div></div> <div>_______________________________________________<br>consulting mailing list<br><a href="mailto:consulting@drupal.org" target="_blank">consulting@drupal.org</a><br><a href="http://lists.drupal.org/mailman/listinfo/consulting" target="_blank">http://lists.drupal.org/mailman/listinfo/consulting</a><br> <br></div></blockquote></div><br><br>_______________________________________________<br>consulting mailing list<br><a href="mailto:consulting@drupal.org" target="_blank">consulting@drupal.org</a><br><a href="http://lists.drupal.org/mailman/listinfo/consulting" target="_blank">http://lists.drupal.org/mailman/listinfo/consulting</a><br> <br></blockquote></div><br> </div></div><div> <br class="khtml-block-placeholder"></div><hr><div><div><br class="khtml-block-placeholder"></div>_______________________________________________<br>consulting mailing list<br><a href="mailto:consulting@drupal.org" target="_blank">consulting@drupal.org</a><br><a href="http://lists.drupal.org/mailman/listinfo/consulting" target="_blank">http://lists.drupal.org/mailman/listinfo/consulting</a><br> </div><div> <br class="khtml-block-placeholder"></div><hr><div><br class="khtml-block-placeholder"></div><br>No virus found in this incoming message.<br>Checked by AVG - <a href="http://www.avg.com" target="_blank">www.avg.com</a> <br>Version: 8.0.237 / Virus Database: 270.11.3/1975 - Release Date: 02/27/09 07:05:00<br></blockquote></div> <br>_______________________________________________<br> consulting mailing list<br> <a href="mailto:consulting@drupal.org" target="_blank">consulting@drupal.org</a><br> <a href="http://lists.drupal.org/mailman/listinfo/consulting" target="_blank">http://lists.drupal.org/mailman/listinfo/consulting</a><br> <br></blockquote></div><br> </div></div><br>_______________________________________________<br> consulting mailing list<br> <a href="mailto:consulting@drupal.org">consulting@drupal.org</a><br> <a href="http://lists.drupal.org/mailman/listinfo/consulting" target="_blank">http://lists.drupal.org/mailman/listinfo/consulting</a><br> <br></blockquote></div><br><div style="margin-top: 0px; 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