Hi Folks,<div><br></div><div>I'm continually amazed about how many web sites are broken. Just two examples I've noted recently. Frigidaire's product registration tool is broken. They are a huge company selling a gazillion of pieces. Another one: Amex has a dedicated site where you can look up worldwide which ATMs accept their pre-paid cards. In Haifa there were about 40 sites when I checked; that seemed right. The site noted that AMEX is part of the Bank Hapoalim ATM network in Israel. I checked for Tel Aviv; the site returned "0" ATMs. I then went to Bank Hapoalim's web site and found they have over 50 branches in the Tel Aviv area, all with ATMs. Amex' web properties are typically very good, but not in this case.</div>
<div><br></div><div>I work with very small clients. I think I provide great value for them. I'm leveraging Drupal's great power. I do warn them, though maybe not loudly enough, that although I test the sites I deliver, there is no way that I can test them thoroughly enough given the power of the functionalities typically installed and the number of variables in the wild. When they discover something that is broken I'm very fast at fixing it... but I can't, as part of a planned testing regime -- given their budgets --, catch everything in advance.</div>
<div><br></div><div>I guess it gives me solace when I find broken aspects of an AMEX or Frigidaire site.</div><div><br></div><div>I generally find that my clients are relieved that I fix things quickly as opposed to being pissed that something was broken in the first place.</div>
<div><br></div><div>So maybe nothing is wrong. Maybe this is just the price we pay for high levels of innovation... that there are so many moving parts that not everything will work at any given time. So maybe the most important thing is that there are good feedback mechanisms in place.</div>
<div><br></div><div>But maybe that's just a rationalization.</div><div><br></div><div>Your thoughts?</div><div><br></div><div>Shai</div><div><br></div><div>Shai Gluskin</div><div>Owner, Content2zero Web Development</div>