<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><BR><DIV><DIV>On Jan 27, 2006, at 12:13 PM, Jason Flatt wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica"><SPAN class="Apple-converted-space"> </SPAN>is anyone else is headed down this path<SPAN class="Apple-converted-space"> </SPAN></FONT><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">as well?<SPAN class="Apple-converted-space"> </SPAN>If so, maybe we can collaborate, or at least minimize duplication<SPAN class="Apple-converted-space"> </SPAN></FONT><FONT face="Helvetica" size="3" style="font: 12.0px Helvetica">of effort.</FONT></P> </BLOCKQUOTE></DIV><BR><DIV>We need to work on this for the Drupal community. I also have several commercial deliverables that I need to deliver this for on commercial Drupal sites.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I talked to Roland from Byght about this and he indicated that we should give people as many options as possible to contribute to support. Let's look at support generally.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Forums work well for Mambo and Drupal.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Mailing lists and handbooks work well for Drupal.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Forums integrated with mailing lists work well for CivicSpace Labs.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Wiki's work well for WordPress and CiviCRM to provide support.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Categories are important for organizing information on a website. Tags work well for users who want to categorize information.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Fergus is working on a module to promote content to book pages that I think will be powerful for the handbook.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Voting on responses is a popular model for encouraging reputation building or identifying effective responses.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I have been toying with building a 4.7 site to do it all and see what sticks and then refine. I suspect each user support base will have different needs and could be customized off a base combination of modules. I am definitely interested in collaborating.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Cheers,</DIV><DIV>Kieran</DIV></BODY></HTML>