I'm on your side in this option.<br><br>Forums are the right place to discuss support! Any user can give support to others without having to go through an issue tracker that seems more connected to development.<br><br><div>
<span class="gmail_quote">On 9/6/06, <b class="gmail_sendername">Dries Buytaert</b> <<a href="mailto:dries.buytaert@gmail.com">dries.buytaert@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<br>On 06 Sep 2006, at 09:23, Jeremy Epstein wrote:<br>> Sounds like a good idea. Ideally, we would remove all the 'support'<br>> forum areas, and we would instruct users to submit all support<br>> requests as issues. But that, of course, is completely unrealistic:
<br>> people are always going to post support requests in the forums.<br><br>I think we should do the opposite, and use the forums exclusively for<br>support.<br><br>Combined with the categorization, that should give us the required
<br>tools to make this feasible.<br><br>--<br>Dries Buytaert :: <a href="http://www.buytaert.net/">http://www.buytaert.net/</a><br><br></blockquote></div><br>