However, providing a venue for support that actually works is something we really need to set as a high priority.<br><br>IMO we could just use issue queues, organized just like you might on Stack Overflow, with owners of them. Email notifications would work. Maintainership of a particular queue would work (subscribe to the whole queue). It fits in with our normal workflow. It moves pure support out of the issue queues at least some of the time. And we know it works because we do it all the time.<br>
<br>So I would envision an "Installation Support" issue queue (project), and a "Site Configuration Support" issue queue, etc. Each with a maintainer or 3. <br><br>Surely we can do something like that to get away from the hell that is the forums.<br>
<br>Probably the place for this discussion is over at <a href="http://groups.drupal.org/documentation-team">http://groups.drupal.org/documentation-team</a>, but I don't mind seeing it go on here for a little bit.<br><br>
-Randy<br><br><div class="gmail_quote">On Sun, Jan 30, 2011 at 2:11 PM, Cameron Eagans <span dir="ltr"><<a href="mailto:cweagans@gmail.com">cweagans@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
I think that using Stack Overflow for support is a bad idea.<div><br></div><div>I'd much rather see us build a clone of Stack Overflow to put on Drupal.org than keep a major support venue offsite.</div><div><br clear="all">
Thanks,<br><font color="#888888">Cameron</font><div><div></div><div class="h5"><br><br>
<br><br><div class="gmail_quote">On Sun, Jan 30, 2011 at 10:05, Ronald Ashri <span dir="ltr"><<a href="mailto:ronald@istos.it" target="_blank">ronald@istos.it</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
I think the stackexchange for Drupal would be a good thing (validates<br>
the size and relevancy of Drupal for developers in the big world out<br>
there) but it should not be considered a replacement for d.o. forums.<br>
Drupal.org needs to be self-sustainable - this validates Drupal's<br>
ability to cater, on its own, for its community.<br>
<font color="#888888"><br>
ronald.<br>
</font><div><div></div><div><br>
<br>
<br>
<br>
On Sun, Jan 30, 2011 at 10:18 AM, Stewart Robinson <<a href="mailto:stewsnooze@gmail.com" target="_blank">stewsnooze@gmail.com</a>> wrote:<br>
> Hi,<br>
><br>
> There has been some chatter on Twitter concerning the future of the<br>
> forums on <a href="http://drupal.org" target="_blank">drupal.org</a>.<br>
><br>
> I don't want to relight any code wars on keeping it in house or using<br>
> external solutions but......<br>
><br>
> Here is a well supported stackexchange proposal to provide Drupal<br>
> answers. I think this would be an ideal replacement for the Drupal.org<br>
> forums.<br>
><br>
> <a href="http://area51.stackexchange.com/proposals/2978/drupal-answers" target="_blank">http://area51.stackexchange.com/proposals/2978/drupal-answers</a><br>
><br>
> Please offer your support and commitment to the stackexchange site so<br>
> we can help new users more efficiently.<br>
><br>
> Any opinions?<br>
><br>
> Stewart Robinson<br>
> @stewsnooze<br>
><br>
</div></div></blockquote></div><br></div></div></div>
</blockquote></div><br><br clear="all"><br>-- <br>Randy Fay<br>Drupal Module and Site Development<br><a href="mailto:randy@randyfay.com">randy@randyfay.com</a><br>+1 970.462.7450<br><br>