I feel the most important feature of a support system from a seeker's point of view is to quickly filter out the signal from the noise, when I search google for support on any topic I am really looking for 2 things:<div>
<br></div><div>1> To find a forum topic (blog posts are godsend) which is close to what I am looking for.</div><div>2> When I see that the post or the question has been answered, which is usually the most difficult part as when I am not sure if the post has already been answered comprehensively by community I am weary of reading the whole thing but irrespective I have to. If you look at new age support systems like stackoverflow, zendesk you can quickly make out if the query is resolved and in most cases you got to read only one response ( like in case of stackoverflow ) </div>
<div><br></div><div>I would like to see the 2nd part on <a href="http://drupal.org">drupal.org</a> a way to mark a question SOLVED/RESOLVED as I think that will make lives of thousand of support seekers easier by filtering out the noise from signal. Some more work into that system we will also be able to reduce number of duplicate questions. </div>
<div><br></div><div>I created an issue about this around 2 years back but never got a response :) - <a href="http://drupal.org/node/399592">http://drupal.org/node/399592</a></div><div><br></div><div>What do you think?</div>
<meta http-equiv="content-type" content="text/html; charset=utf-8"><div><br></div><div>Cheers<br clear="all">----------------------------------<br>Dipen Chaudhary<br>Founder, QED42 : We build beautiful and scalable web strategies ( <a href="http://www.qed42.com">www.qed42.com</a> )<br>
Blog: <a href="http://dipenchaudhary.com">dipenchaudhary.com</a><br>Twitter: <a href="http://twitter.com/dipench">http://twitter.com/dipench</a><br><br>
<br><br><div class="gmail_quote">On Mon, Jan 31, 2011 at 5:24 AM, nan wich <span dir="ltr"><<a href="mailto:nan_wich@bellsouth.net">nan_wich@bellsouth.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<div>It also appears to do badging (such as User Badges will hopefully get to). Is that in ArrayShift?</div>
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<div>The interesting thing is that I never could navigate to a question. Is that a function of age or must one be a member before one may ask or see questions?</div>
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<div>And thanks for letting me know about VUD so now I know which direction to move Plus 1 for merging.<br> </div>
<p><font color="#ff007f" size="4" face="bookman old style, new york, times, serif"><em><strong>Nancy</strong></em></font></p>
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<p><font face="arial, helvetica, sans-serif">Injustice anywhere is a threat to justice everywhere. -- Dr. Martin L. King, Jr.</font></p>
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<div style="font-family:times new roman, new york, times, serif;font-size:12pt"><b><span style="font-weight:bold">From:</span></b> Carl Wiedemann</div>
<div style="font-family:times new roman, new york, times, serif;font-size:12pt"></div></font><div class="im"><br>Recently the Vote Up/Down module <a href="http://drupal.org/project/vote_up_down" target="_blank">http://drupal.org/project/vote_up_down</a> was implemented on <a href="http://groups.drupal.org/" rel="nofollow" target="_blank">groups.drupal.org</a> in an effort to provide some sense of each post's value to the community. Integrating Vote Up/Down with <a href="http://drupal.org/" rel="nofollow" target="_blank">drupal.org</a>'s existing forum could be a next step. </div>
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<div style="font-family:times new roman, new york, times, serif;font-size:12pt">Stack Overflow's architecture translated to Drupal bespeaks a content type, comments, free-tagging taxomony, vote up/down, Views and a few other things (notifications/subscriptions, statistics, flags, etc). Some effort in has already been put toward emulating it: <a href="http://drupal.org/project/arrayshift" target="_blank">http://drupal.org/project/arrayshift</a><br>
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