[support] Support?????

[Morbus Iff]

> It seems to me that every time anyone poses a problem here they are given a
> huge run around looking at everything EXCEPT the Drupal system itself.

 From what I can tell:

  * you signed up Monday, November 14th.

  * you asked a question. you determined that it had nothing to
    do with Drupal core, which severely limits your ability to
    ask for help here (so many modules, so little users of em).

  * in asking that question, you had the same attitude you're
    showing now ("hope that I can find more support here
    than seems to be available through the forums")

  * you asked your second question on the 20th. you get a mere
    four responses, of which none are the answers you seem to
    like ("Oh, Anna! That's simple! That's Issue #41243. Click
    'Fix' for it to go away! . . . .. Nice tits, btw.")

  * you send frustrated letter to the list.

I'm surprised that you'll get *any* decent responses after this. And you 
should be quite pleased to know that *you* controlled that destiny, all 
by your widdle old self.

Can you, for a second, actually *think* about what you're saying? You're 
suggesting that we've deliberately programmed some bug in the system 
that deletes random files and now, in our infinite wisdom, are choosing 
not to find the bug by asking seemingly unrelated questions. But, oh 
wait, it doesn't *delete* random files: no, the files are still there on 
the server. And, oh wait! It doesn't actually *delete* the entries from 
the database - they must still be there too (since you suggest Drupal is 
still trying to "call" them from the correct URL). With all this helpful 
information you've given, *of course* we're going to ask you for more 
investigative information. Especially when no one else on the list, or 
in my recent memory of Issues, has reported this.

The short end of it is:

  * answer our questions. politely.
  * be patient. politely.

If you want to be rude, then I'll be more than happy to call you my 
customer. I work at $75 an hour for impolite people, and my Paypal 
address is the same as my email.

Could you give us the URL (yes! even this innocent bit of information, 
which you so nicely left out is FAAAR more helpful than the stopmotion 
you've put into your place with this thread. Congratulations!) where 
Drupal is calling the files correctly, but they're not showing up?

-- 
Morbus Iff ( there is no morbus, there is only zuul! )
Technical: http://www.oreillynet.com/pub/au/779
Culture: http://www.disobey.com/ and http://www.gamegrene.com/
icq: 2927491 / aim: akaMorbus / yahoo: morbus_iff / jabber.org: morbus