[support] uploading files to Open Atrium

[Joel Willers]

Have you set permissions on the 'files' folder correctly?  I think the folder needs 777, if I recall.  You could also have a quota problem on your server.  It looks like the code believes you are actually uploading something, but something else blocks it.  My suggestion would be to check permissions and if that doesn't work, look up these newly found errors using your most powerful Google Fu.

Good luck!

Joel 


-----Original Message-----
From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On Behalf Of Tina Williams
Sent: Monday, May 23, 2011 2:11 PM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

I know just enough about coding to be dangerous! IE, not much. I have been looking and looking at drupal forums as this appears to be a problem with drupal also for some folks uploading within drupal. 

I did find, on my hosting server, the error log. Scrolling down, I found this:

[Mon May 23 11:37:56 2011] [error] [client 72.100.104.78] File does not exist: /home/25571/domains/mana.org/html/BrdAtrium2/test1, referer: http://mana.org/BrdAtrium2/test1/node/6
[Mon May 23 11:37:56 2011] [error] [client 72.100.104.78] File does not exist: /home/25571/domains/mana.org/html/index.php, referer: http://mana.org/BrdAtrium2/test1/node/6
[Mon May 23 11:38:12 2011] [error] [client 72.100.104.78] File does not exist: /home/25571/domains/mana.org/html/BrdAtrium2/test1, referer: http://mana.org/BrdAtrium2/test1/node/6
[Mon May 23 11:38:12 2011] [error] [client 72.100.104.78] File does not exist: /home/25571/domains/mana.org/html/index.php, referer: http://mana.org/BrdAtrium2/test1/node/6

I think that is related to my many attempts to upload a file to Open Atrium using the program. And, when I look at the folders using ftp, there are no files uploaded, so, of course, they can't be found to view. Something is dreadfully wrong with my upload process.

But, in drupal when I look at reports/recent log entries, it just shows that I added content (which I did, because I typed something generic into the "comment" box along with attempting to upload a file), but it has NO error for the failed upload.

Thanks!
Tina
 

-----Original Message-----
From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On Behalf Of Joel Willers
Sent: Monday, May 23, 2011 1:36 PM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

Nothing shows up in your php error codes?  You might have to add some debugging code into it.  Is error messaging turned on?  I really don't know anything about Open Atrium, but you might try their forums, if they have some.  Sorry I couldn't be of more help, but being able to use error messaging to debug code is a very powerful tool.  Do you do much coding, or is this more of a design project?

Joel 

From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On Behalf Of Tina Williams
Sent: Monday, May 23, 2011 12:00 PM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

I’m still unable to find a solution to this problem with Open Atrium. I’ve read posts, changed code, checked so many things. No errors show up in “reports/recent log entries.” It will show that I edited a comment where I also tried to upload a file, but no mention is made of an error trying to upload. It just doesn’t upload. When I try and upload a profile photo, nothing happens, and there’s no error and also no log entry for the try. 
Anyone use this drupal set-up who can help me??
Thanks!
Tina

From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On Behalf Of Tina Williams
Sent: Monday, May 09, 2011 10:41 AM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

I’m getting really frantic to try and solve this problem. Open Atrium works perfect in every way, EXCEPT I can’t upload any files or images (including the profile image). In the “attach files to this comment” [or blog or whatever] area I click “browse” find the file I want to upload, click to upload, and it shows a barber pole type deal moving and then no file is listed there. I click “save” and still no file. 
When I click “administer/reports/recent log entries” There are no errors. It will show that I created a new comment or content or whatever I tried to attach an image to, but no error. If I try and upload a profile image I see “The changes have been saved.” At the top of the page, but no picture shows and NOTHING at all is reported in the “recent log entries” area. 
Since my first email below, I did a totally new, clean install of Open Atrium and I can’t get ANY files to work. The first set-up I was able to upload files for a little while until I changed something (of course, I don’t know WHAT!) and then it stopped working! 
Any assistance or ideas would be welcome!
Thanks,
Tina

From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On Behalf Of Tina Williams
Sent: Tuesday, April 26, 2011 9:45 AM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

The “File system path:” is “sites/default/files” and I’ve set that to permissions 0777. I can see that is where the first file I uploaded (when it worked!) is, but now I can’t upload any more. I know I did some tinkering with settings after I installed the program (and AFTER I uploaded these files) in order to get some other stuff to work, but now I don’t remember what I did so I could undo it! 

And Dipen, when I go to “administer/reports/Recent log entries” it doesn’t show any errors. It shows that I created a content comment (where I also tried to upload a file), but it doesn’t say there was any error at all. This appears to show all access to the site correctly as I know another user had tried to log in earlier and then remembered their info and was able to log in. This all showed correctly. Is there someplace else I should look for error logs?

Tina


From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On Behalf Of Ryan Snowden
Sent: Tuesday, April 12, 2011 5:09 AM
To: support at drupal.org
Cc: Tina Williams
Subject: Re: [support] uploading files to Open Atrium

Check your File Upload paths as it's taken you first installed paths?
On 12 April 2011 04:33, Tina Williams <tina at words-etcetera.com> wrote:
I set up Open Atrium (along with Drupal) the other day and love it for a project management program. However, I’ve somehow messed up the file upload part. When I first set it up, I could and did upload files and they showed up correctly. However, now I cannot. I click the “browse” button, locate a file, click to upload it, the little ribbon deal moves, and then the file just isn’t uploaded.
I’ve read all sorts of info on both Drupal.org and openatrium.com and I’ve fixed the file permissions for the file folder to 0777, I’ve tried both public and private for the file types. I’ve done everything I can think, and it still won’t work. 
Does anyone here have any exp with Open Atrium with Drupal who could offer some ideas?
Thanks!
Tina

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