[support] uploading files to Open Atrium

Mon May 23 20:16:49 UTC 2011

Try to FTP the file directly into the files folder.
If it works, you can rule out any issues with server configurations.

Nick Mathew

On Mon, May 23, 2011 at 4:04 PM, Tina Williams <tina at words-etcetera.com>wrote:

> I do have the folder permissions set to 777 for the folder and
> folders/files beneath. And it's not a file size problem as I'm using small
> files to test and I also set my php.ini file to large files.
> I've searched on the error, but can't find anything which works. Google Fu,
> I like that (had to google it!). I'm usually pretty lucky at it, but not
> with this project!!!
> I don't know about a quota problem with my server? I checked their
> knowledge base and some other stuff and can't find anything. We have a
> pretty big hosting.
> THANKS! To you all for ideas . . . any more?
> Tina
>
> -----Original Message-----
> From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
> Behalf Of Joel Willers
> Sent: Monday, May 23, 2011 2:18 PM
> To: support at drupal.org
> Subject: Re: [support] uploading files to Open Atrium
>
> Have you set permissions on the 'files' folder correctly?  I think the
> folder needs 777, if I recall.  You could also have a quota problem on your
> server.  It looks like the code believes you are actually uploading
> something, but something else blocks it.  My suggestion would be to check
> permissions and if that doesn't work, look up these newly found errors using
> your most powerful Google Fu.
>
> Good luck!
>
> Joel
>
>
> -----Original Message-----
> From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
> Behalf Of Tina Williams
> Sent: Monday, May 23, 2011 2:11 PM
> To: support at drupal.org
> Subject: Re: [support] uploading files to Open Atrium
>
> I know just enough about coding to be dangerous! IE, not much. I have been
> looking and looking at drupal forums as this appears to be a problem with
> drupal also for some folks uploading within drupal.
>
> I did find, on my hosting server, the error log. Scrolling down, I found
> this:
>
> [Mon May 23 11:37:56 2011] [error] [client 72.100.104.78] File does not
> exist: /home/25571/domains/mana.org/html/BrdAtrium2/test1, referer:
> http://mana.org/BrdAtrium2/test1/node/6
> [Mon May 23 11:37:56 2011] [error] [client 72.100.104.78] File does not
> exist: /home/25571/domains/mana.org/html/index.php, referer:
> http://mana.org/BrdAtrium2/test1/node/6
> [Mon May 23 11:38:12 2011] [error] [client 72.100.104.78] File does not
> exist: /home/25571/domains/mana.org/html/BrdAtrium2/test1, referer:
> http://mana.org/BrdAtrium2/test1/node/6
> [Mon May 23 11:38:12 2011] [error] [client 72.100.104.78] File does not
> exist: /home/25571/domains/mana.org/html/index.php, referer:
> http://mana.org/BrdAtrium2/test1/node/6
>
> I think that is related to my many attempts to upload a file to Open Atrium
> using the program. And, when I look at the folders using ftp, there are no
> files uploaded, so, of course, they can't be found to view. Something is
> dreadfully wrong with my upload process.
>
> But, in drupal when I look at reports/recent log entries, it just shows
> that I added content (which I did, because I typed something generic into
> the "comment" box along with attempting to upload a file), but it has NO
> error for the failed upload.
>
> Thanks!
> Tina
>
>
> -----Original Message-----
> From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
> Behalf Of Joel Willers
> Sent: Monday, May 23, 2011 1:36 PM
> To: support at drupal.org
> Subject: Re: [support] uploading files to Open Atrium
>
> Nothing shows up in your php error codes?  You might have to add some
> debugging code into it.  Is error messaging turned on?  I really don't know
> anything about Open Atrium, but you might try their forums, if they have
> some.  Sorry I couldn't be of more help, but being able to use error
> messaging to debug code is a very powerful tool.  Do you do much coding, or
> is this more of a design project?
>
> Joel
>
> From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
> Behalf Of Tina Williams
> Sent: Monday, May 23, 2011 12:00 PM
> To: support at drupal.org
> Subject: Re: [support] uploading files to Open Atrium
>
> I’m still unable to find a solution to this problem with Open Atrium. I’ve
> read posts, changed code, checked so many things. No errors show up in
> “reports/recent log entries.” It will show that I edited a comment where I
> also tried to upload a file, but no mention is made of an error trying to
> upload. It just doesn’t upload. When I try and upload a profile photo,
> nothing happens, and there’s no error and also no log entry for the try.
> Anyone use this drupal set-up who can help me??
> Thanks!
> Tina
>
> From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
> Behalf Of Tina Williams
> Sent: Monday, May 09, 2011 10:41 AM
> To: support at drupal.org
> Subject: Re: [support] uploading files to Open Atrium
>
> I’m getting really frantic to try and solve this problem. Open Atrium works
> perfect in every way, EXCEPT I can’t upload any files or images (including
> the profile image). In the “attach files to this comment” [or blog or
> whatever] area I click “browse” find the file I want to upload, click to
> upload, and it shows a barber pole type deal moving and then no file is
> listed there. I click “save” and still no file.
> When I click “administer/reports/recent log entries” There are no errors.
> It will show that I created a new comment or content or whatever I tried to
> attach an image to, but no error. If I try and upload a profile image I see
> “The changes have been saved.” At the top of the page, but no picture shows
> and NOTHING at all is reported in the “recent log entries” area.
> Since my first email below, I did a totally new, clean install of Open
> Atrium and I can’t get ANY files to work. The first set-up I was able to
> upload files for a little while until I changed something (of course, I
> don’t know WHAT!) and then it stopped working!
> Any assistance or ideas would be welcome!
> Thanks,
> Tina
>
> From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
> Behalf Of Tina Williams
> Sent: Tuesday, April 26, 2011 9:45 AM
> To: support at drupal.org
> Subject: Re: [support] uploading files to Open Atrium
>
> The “File system path:” is “sites/default/files” and I’ve set that to
> permissions 0777. I can see that is where the first file I uploaded (when it
> worked!) is, but now I can’t upload any more. I know I did some tinkering
> with settings after I installed the program (and AFTER I uploaded these
> files) in order to get some other stuff to work, but now I don’t remember
> what I did so I could undo it!
>
> And Dipen, when I go to “administer/reports/Recent log entries” it doesn’t
> show any errors. It shows that I created a content comment (where I also
> tried to upload a file), but it doesn’t say there was any error at all. This
> appears to show all access to the site correctly as I know another user had
> tried to log in earlier and then remembered their info and was able to log
> in. This all showed correctly. Is there someplace else I should look for
> error logs?
>
> Tina
>
>
> From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
> Behalf Of Ryan Snowden
> Sent: Tuesday, April 12, 2011 5:09 AM
> To: support at drupal.org
> Cc: Tina Williams
> Subject: Re: [support] uploading files to Open Atrium
>
> Check your File Upload paths as it's taken you first installed paths?
> On 12 April 2011 04:33, Tina Williams <tina at words-etcetera.com> wrote:
> I set up Open Atrium (along with Drupal) the other day and love it for a
> project management program. However, I’ve somehow messed up the file upload
> part. When I first set it up, I could and did upload files and they showed
> up correctly. However, now I cannot. I click the “browse” button, locate a
> file, click to upload it, the little ribbon deal moves, and then the file
> just isn’t uploaded.
> I’ve read all sorts of info on both Drupal.org and openatrium.com and I’ve
> fixed the file permissions for the file folder to 0777, I’ve tried both
> public and private for the file types. I’ve done everything I can think, and
> it still won’t work.
> Does anyone here have any exp with Open Atrium with Drupal who could offer
> some ideas?
> Thanks!
> Tina
>
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