[support] Unable to send e-mail. Contact the site administrator if the problem persists

Sun Dec 15 20:50:54 UTC 2013

* Jamie Holly <hovercrafter at earthlink.net> [131215 07:11]:
>  >> I'd like to call your attention to the difference between:
>  >>
>  >> BAD:Dec 11 15:00:32 linus postfix/smtp[5225]: 7CEA74228698: to=< 
> _www at tj49.com >, relay= mail.tj49.com [74.220.215.66]:25, delay=0.59, 
> delays=0.01/0/0.45/0.13, dsn=5.0.0, status=bounced (host mail.tj49.com 
> [74.220.215.66] said: 550 No Such User Here " (in replyto RCPT TO command))
>  >>
>  >> GOOD:Dec 11 15:03:18 linus postfix/qmgr[5239]: C53134228725: 
> from=<tim at akwebsoft.com>, size=407, nrcpt=1 (queue active) Dec 11 
> 15:03:19 linus postfix/smtp[5245]: C53134228725: to=<tim at 
> akwebsoft.com> , relay=akwebsoft.com[74.220.215.66]:25, delay=0.8, 
> delays=0.01/0.01/0.53/0.25, dsn=2.0.0, status=sent (250 OK 
> id=1VqtkN-00081S-C5)
>  >>
>  >> I thin' your mail system got some 'splanin' to do...
>  >Well, I've used postfix for years .... always works, but I'm not
>  >telling PHP how to handle `from'
  Hello Jamie :
> What's your email address set in the E-Mail address field on 
> Administration > Configuration > System > Site information?
  tim at tj49.com

>  From your log, the problem is obvious. You are attempting to send an 
> email with a return address that doesn't exist. Postfix is set to verify 
> sender, so before it accepts an email, it's going to ask the server 
> handling the return address if that user actually exists. If it doesn't 
> then it's going to send a 550 error. If you have the EMail address in 
> Drupal set to something other than www at tj49.com, then you got a server 
> problem going on, preventing PHP from setting the return address. If 
> you're running in safe_mode, that can be the culprit. If not, then you 
> can try adding this to your settings.php:
  The errors listed above are the ones when I attempt to send
  mail using the PHP mail() function in the test PHP file. 
  FYI: on Mac OSX _www is the apache user.

  It is a different issue when I attempt to send email using the
  smtp authentication module - see below
> ini('sendmail_path', '/usr/sbin/sendmail -t -i -f tim at akwebsoft.com');
  That was added, and caches were cleared.

  Did a test send from my smtp auth module.
  I got three error messages (as per subject line) from the module.
  Looking at the drupal logs - I see this:
  <begin>
  	mail	12/15/2013 - 20:39	Error sending e-mail (from
	tim at tj49.com to tim...	admin	
	smtp	12/15/2013 - 20:39	Error sending e-mail from
	tim at tj49.com to tim...	admin	
	smtp	12/15/2013 - 20:39	Sending mail to: tim at akwebsoft.com
  <end>
Looking at the system logs - /private/var/log/mail.log on Mac OSX
10.6, I see the following (in part)
  <begin>
  Dec 15 11:38:32 linus postfix/postscreen[2362]: CONNECT from
  [127.0.0.1]:49904
  Dec 15 11:38:32 linus postfix/postscreen[2362]: WHITELISTED
  [127.0.0.1]:49904
  Dec 15 11:38:32 linus postfix/smtpd[2363]: connect from
  localhost[127.0.0.1]
  Dec 15 11:38:32 linus postfix/postscreen[2362]: CONNECT from
  [127.0.0.1]:49906
  Dec 15 11:38:32 linus postfix/postscreen[2362]: WHITELISTED
  [127.0.0.1]:49906
  Dec 15 11:38:32 linus postfix/smtpd[2365]: connect from
  localhost[127.0.0.1]
  Dec 15 11:38:32 linus postfix/smtpd[2365]: lost connection after
  RSET from localhost[127.0.0.1]
  Dec 15 11:38:32 linus postfix/smtpd[2365]: disconnect from
  localhost[127.0.0.1]
  Dec 15 11:38:32 linus postfix/smtpd[2363]: lost connection after
  RSET from localhost[127.0.0.1]
  Dec 15 11:38:32 linus postfix/smtpd[2363]: disconnect from
  localhost[127.0.0.1]
  Dec 15 11:38:32 linus postfix/postscreen[2362]: CONNECT from
  [127.0.0.1]:49908
  Dec 15 11:38:32 linus postfix/postscreen[2362]: WHITELISTED
  [127.0.0.1]:49908
  Dec 15 11:38:32 linus postfix/smtpd[2365]: connect from
  localhost[127.0.0.1]
  Dec 15 11:38:32 linus postfix/smtpd[2365]: lost connection after
  RSET from localhost[127.0.0.1]
  Dec 15 11:38:32 linus postfix/smtpd[2365]: disconnect from
  localhost[127.0.0.1]
  Dec 15 11:38:34 linus postfix/master[2343]: master exit time has
  arrived
  Dec 15 11:38:34 linus postfix/master[2367]: daemon started --
  version 2.8.4, configuration /etc/postfix
  Dec 15 11:39:33 linus postfix/postscreen[2377]: CONNECT from
  [127.0.0.1]:49933
  Dec 15 11:39:33 linus postfix/postscreen[2377]: WHITELISTED
  [127.0.0.1]:49933
  Dec 15 11:39:33 linus postfix/smtpd[2378]: connect from
  localhost[127.0.0.1]
  Dec 15 11:39:33 linus postfix/postscreen[2377]: CONNECT from
  [127.0.0.1]:49935
  Dec 15 11:39:33 linus postfix/postscreen[2377]: WHITELISTED
  [127.0.0.1]:49935
  Dec 15 11:39:33 linus postfix/smtpd[2380]: connect from
  localhost[127.0.0.1]
  Dec 15 11:39:33 linus postfix/smtpd[2380]: lost connection after
  RSET from localhost[127.0.0.1]
  Dec 15 11:39:33 linus postfix/smtpd[2380]: disconnect from
  localhost[127.0.0.1]
  Dec 15 11:39:33 linus postfix/smtpd[2378]: lost connection after
  RSET from localhost[127.0.0.1]
  Dec 15 11:39:33 linus postfix/smtpd[2378]: disconnect from
  localhost[127.0.0.1]
  Dec 15 11:39:33 linus postfix/postscreen[2377]: CONNECT from
  [127.0.0.1]:49937
  Dec 15 11:39:33 linus postfix/postscreen[2377]: WHITELISTED
  [127.0.0.1]:49937
  Dec 15 11:39:33 linus postfix/smtpd[2380]: connect from
  localhost[127.0.0.1]
  Dec 15 11:39:33 linus postfix/smtpd[2380]: lost connection after
  RSET from localhost[127.0.0.1]
  Dec 15 11:39:33 linus postfix/smtpd[2380]: disconnect from
  localhost[127.0.0.1]
  Dec 15 11:39:34 linus postfix/master[2367]: master exit time has
  arrived
  Dec 15 11:39:34 linus postfix/master[2382]: daemon started --
  version 2.8.4, configuration /etc/postfix
  buf 1: "/private/var/log/mail.log" [readonly] 2444 lines --100%--
  <end>
  No test email was received.

Unfortunately, I am very busy here and will probably be "off the grid" from
1:15 my time (AK standard) 'til tomorrow.

I really appreciate you looking at this.

thanks

-- 
Tim 
tim at tee jay forty nine dot com or akwebsoft dot com
http://www.akwebsoft.com, http://www.tj49.com