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We were recommended Hostgator by for our drupal built site and have
deployed the live site there. Our site is a Drupal 7 site with Ubercart
for ecommerce. It's kept up to date and has all the latest drupal
updates, and all modules are also kept up to date.<br>
<br>
We delete all products once a week and upload a new cvs file. We average
about 6500 products (we deal in rare books so each product/book is
unique). We import via a Feeds importer. We have done this for about 2
years now and it's worked fine with no hiccups. <br>
<br>
However, last Thursday when accessing the site via the backend, it
seemed to run very slow; just going from one admin page to another took
sometimes more than 10 seconds! The delete of the products was also
exceedingly slow but worked. I was also able to upload the cvs file but I
was unable to import the products! The whole web browser window
literally jumped up and down and flickered before it even reached 2%! I
deleted and tried several times but no go. <br>
<br>
I then went into the Cpanel at Hostgator after having looked through the
site via Transmit ftp and not been able to find anything untoward. The
Cpanel had a ""Site Status" link and I clicked that. I saw a warning
button at the top that said the a script of mine was hogging CPU and I
could click another button to release the hold on the site. I did click
that and tried again to upload but same thing happened.<br>
<br>
When I had been able to click through so I could see the Site Status,
there were two red warnings and one yellow; one red warning was for my
"home" folder and said 91%, the other red was 93% and the yellow about
81%-all for home folders. I also saw a log of "current sites requests"
and it showed the last 1,000 - well over 975 of those said "72.46.139.154
randallhouserarebooks.com /image_captcha?sid=866690&ts=1420751330"
which suggested that something was really wrong to me - but Hostgator,
when I did speak to them, refused to even listed or look at that screen.<br>
<span></span><br>
I called Hostgator and they were horrible. First they assumed that I
know nothing, second they immediately said they don't support Drupal
issues, and refused to do anything about it. I got in touch with our
Drupal expert who has helped build and maintain the site and asked for
help. I had to go on a trip and have been gone since Friday. I just
learned that our site is off line with "Service Unavailable. Server
currently undergoing maintenance. Webmaster: please contact support."
when you go to our URL <<a class="moz-txt-link-freetext" href="http://www.randallhouserarebooks.com">http://www.randallhouserarebooks.com</a>" and I
have no message(s) from Hostgator. <br>
<br>
I also had an email from our Drupal expert saying "I
logged in into your hostgator cpanel and also contacted hostgator
support chat. but their answer was not satisfactory. I am unable to
access your site."<span><span class=""></span> <br>
<br>
If someone could give me some clue as to what might be going on, I wold
appreciate it, and also feedback on Hostgator. I find it unconscionable
that a commercial hosting company takes my business website offline! If I
am wrong I also want to know. I need to understand what is happening
with our site and what to do to get it back online, and also what to
expect from a hosting company.<br>
<br>
thank you,<br>
<br>
Pia<br>
<br>
</span>
<div class="moz-signature">-- <br><span style="color: rgb(102, 51,
51); font-weight: bold;">Pia Oliver</span><br>
<br>
<a class="moz-txt-link-rfc2396E" href="http://www.piasworld.com"><http://www.piasworld.com></a></div>
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