<p dir="ltr">It's unfortunate that you are experiencing this issue. However as the others have said shared hosting is not best for drupal or high traffic. You should always have an additional backup of the databases and files and host gator should be able to provide these at anytime. They should also be able to upgrade your type of hosting to support increase in resource requirements. My advice to you is to always have a working copy of your drupal on a remote server or locally as a backup and another copy on the live environment for staging so that you can revert to it. Take every precaution to minimize downtime. Host gator will say nothing is wrong with their server OS or hardware so they will not accept liability for your downtime.<br>
When looking for hosting for drupal look for a company that is active in the drupal community so you will always know their standing amongst drupal users. One more thing use a CDN this will also enhance availability and security. I am a start up drupal hosting and support company so you can visit my website to learn more.</p>
<div class="gmail_quote">On 12 Jan 2015 00:14, "Pia Oliver" <<a href="mailto:pia@piasworld.com">pia@piasworld.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
We were recommended Hostgator by for our drupal built site and have
deployed the live site there. Our site is a Drupal 7 site with Ubercart
for ecommerce. It's kept up to date and has all the latest drupal
updates, and all modules are also kept up to date.<br>
<br>
We delete all products once a week and upload a new cvs file. We average
about 6500 products (we deal in rare books so each product/book is
unique). We import via a Feeds importer. We have done this for about 2
years now and it's worked fine with no hiccups. <br>
<br>
However, last Thursday when accessing the site via the backend, it
seemed to run very slow; just going from one admin page to another took
sometimes more than 10 seconds! The delete of the products was also
exceedingly slow but worked. I was also able to upload the cvs file but I
was unable to import the products! The whole web browser window
literally jumped up and down and flickered before it even reached 2%! I
deleted and tried several times but no go. <br>
<br>
I then went into the Cpanel at Hostgator after having looked through the
site via Transmit ftp and not been able to find anything untoward. The
Cpanel had a ""Site Status" link and I clicked that. I saw a warning
button at the top that said the a script of mine was hogging CPU and I
could click another button to release the hold on the site. I did click
that and tried again to upload but same thing happened.<br>
<br>
When I had been able to click through so I could see the Site Status,
there were two red warnings and one yellow; one red warning was for my
"home" folder and said 91%, the other red was 93% and the yellow about
81%-all for home folders. I also saw a log of "current sites requests"
and it showed the last 1,000 - well over 975 of those said "72.46.139.154
<a href="http://randallhouserarebooks.com" target="_blank">randallhouserarebooks.com</a> /image_captcha?sid=866690&ts=1420751330"
which suggested that something was really wrong to me - but Hostgator,
when I did speak to them, refused to even listed or look at that screen.<br>
<span></span><br>
I called Hostgator and they were horrible. First they assumed that I
know nothing, second they immediately said they don't support Drupal
issues, and refused to do anything about it. I got in touch with our
Drupal expert who has helped build and maintain the site and asked for
help. I had to go on a trip and have been gone since Friday. I just
learned that our site is off line with "Service Unavailable. Server
currently undergoing maintenance. Webmaster: please contact support."
when you go to our URL <<a href="http://www.randallhouserarebooks.com" target="_blank">http://www.randallhouserarebooks.com</a>" and I
have no message(s) from Hostgator. <br>
<br>
I also had an email from our Drupal expert saying "I
logged in into your hostgator cpanel and also contacted hostgator
support chat. but their answer was not satisfactory. I am unable to
access your site."<span><span></span> <br>
<br>
If someone could give me some clue as to what might be going on, I wold
appreciate it, and also feedback on Hostgator. I find it unconscionable
that a commercial hosting company takes my business website offline! If I
am wrong I also want to know. I need to understand what is happening
with our site and what to do to get it back online, and also what to
expect from a hosting company.<br>
<br>
thank you,<br>
<br>
Pia<br>
<br>
</span>
<div>-- <br><span style="color:rgb(102,51,51);font-weight:bold">Pia Oliver</span><br>
<br>
<a href="http://www.piasworld.com" target="_blank"><http://www.piasworld.com></a></div>
</div>
<br>--<br>
[ Drupal support list | <a href="http://lists.drupal.org/" target="_blank">http://lists.drupal.org/</a> ]<br></blockquote></div>