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<div class="moz-cite-prefix">I can't remember if it was
hostgator.com or 1and1.com that did the same to me. And that was
early Drupal 6, much less of a resource hog. I can't imagine what
they do to zend framework sites.<br>
<br>
I like webair for support but they're not drupal experts. Acquia
and Pantheon are drupal experts but by the time you add on support
and other cost plus services it can add up.<br>
icambridge.com will do a lot of hand holding with you, plus you
can get design and custom module support.<br>
<br>
Good luck. <br>
-- <br>
-Don Pickerel-<br>
Fane Software<br>
<img alt="" src="cid:part1.06040500.08040008@fane.com" height="70"
width="66"><br>
-<br>
On 1/11/2015 11:13 PM, Pia Oliver wrote:<br>
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We were recommended Hostgator by for our drupal built site and
have deployed the live site there. Our site is a Drupal 7 site
with Ubercart for ecommerce. It's kept up to date and has all the
latest drupal updates, and all modules are also kept up to date.<br>
<br>
We delete all products once a week and upload a new cvs file. We
average about 6500 products (we deal in rare books so each
product/book is unique). We import via a Feeds importer. We have
done this for about 2 years now and it's worked fine with no
hiccups. <br>
<br>
However, last Thursday when accessing the site via the backend, it
seemed to run very slow; just going from one admin page to another
took sometimes more than 10 seconds! The delete of the products
was also exceedingly slow but worked. I was also able to upload
the cvs file but I was unable to import the products! The whole
web browser window literally jumped up and down and flickered
before it even reached 2%! I deleted and tried several times but
no go. <br>
<br>
I then went into the Cpanel at Hostgator after having looked
through the site via Transmit ftp and not been able to find
anything untoward. The Cpanel had a ""Site Status" link and I
clicked that. I saw a warning button at the top that said the a
script of mine was hogging CPU and I could click another button to
release the hold on the site. I did click that and tried again to
upload but same thing happened.<br>
<br>
When I had been able to click through so I could see the Site
Status, there were two red warnings and one yellow; one red
warning was for my "home" folder and said 91%, the other red was
93% and the yellow about 81%-all for home folders. I also saw a
log of "current sites requests" and it showed the last 1,000 -
well over 975 of those said "72.46.139.154
randallhouserarebooks.com
/image_captcha?sid=866690&ts=1420751330" which suggested that
something was really wrong to me - but Hostgator, when I did speak
to them, refused to even listed or look at that screen.<br>
<span></span><br>
I called Hostgator and they were horrible. First they assumed that
I know nothing, second they immediately said they don't support
Drupal issues, and refused to do anything about it. I got in touch
with our Drupal expert who has helped build and maintain the site
and asked for help. I had to go on a trip and have been gone since
Friday. I just learned that our site is off line with "Service
Unavailable. Server currently undergoing maintenance. Webmaster:
please contact support." when you go to our URL <<a
moz-do-not-send="true" class="moz-txt-link-freetext"
href="http://www.randallhouserarebooks.com">http://www.randallhouserarebooks.com</a>"
and I have no message(s) from Hostgator. <br>
<br>
I also had an email from our Drupal expert saying "I logged in
into your hostgator cpanel and also contacted hostgator support
chat. but their answer was not satisfactory. I am unable to access
your site."<span><span class=""></span> <br>
<br>
If someone could give me some clue as to what might be going on,
I wold appreciate it, and also feedback on Hostgator. I find it
unconscionable that a commercial hosting company takes my
business website offline! If I am wrong I also want to know. I
need to understand what is happening with our site and what to
do to get it back online, and also what to expect from a hosting
company.<br>
<br>
thank you,<br>
<br>
Pia<br>
<br>
</span>
<div class="moz-signature">-- <br>
<span style="color: rgb(102, 51, 51); font-weight: bold;">Pia
Oliver</span><br>
<br>
<a moz-do-not-send="true" class="moz-txt-link-rfc2396E"
href="http://www.piasworld.com"><http://www.piasworld.com></a></div>
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