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<div class="moz-cite-prefix">Hostgator is pretty decent, but they
(like most other general hosting) are there for just hosting. When
it comes to support for software you have installed, like Drupal
or Wordpress, they won't help you. It's not just a lack of
knowledge, but also from a liability stand point. <br>
<br>
I would do is get rid of the image_captcha module. Generating
image captchas on the fly, through the server are an enormous load
(hence the CPU logging). Instead switch over to 3rd party
solution, like Recaptcha. That way their servers are taking the
load of generating the captcha images. <br>
<br>
If this is a shared hosting account, I would jump on getting this
done. These companies are notorious for disabling an account for
excessive use of resources. If you continue to have problems, then
you will probably need to look into moving to a cloud or VPS
solution, where you can allocate more resources as needed.<br>
<pre class="moz-signature" cols="72">Jamie Holly
<a class="moz-txt-link-freetext" href="http://hollyit.net">http://hollyit.net</a></pre>
On 1/11/2015 11:13 PM, Pia Oliver wrote:<br>
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<blockquote cite="mid:54B349FE.7000904@piasworld.com" type="cite">
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We were recommended Hostgator by for our drupal built site and
have deployed the live site there. Our site is a Drupal 7 site
with Ubercart for ecommerce. It's kept up to date and has all the
latest drupal updates, and all modules are also kept up to date.<br>
<br>
We delete all products once a week and upload a new cvs file. We
average about 6500 products (we deal in rare books so each
product/book is unique). We import via a Feeds importer. We have
done this for about 2 years now and it's worked fine with no
hiccups. <br>
<br>
However, last Thursday when accessing the site via the backend, it
seemed to run very slow; just going from one admin page to another
took sometimes more than 10 seconds! The delete of the products
was also exceedingly slow but worked. I was also able to upload
the cvs file but I was unable to import the products! The whole
web browser window literally jumped up and down and flickered
before it even reached 2%! I deleted and tried several times but
no go. <br>
<br>
I then went into the Cpanel at Hostgator after having looked
through the site via Transmit ftp and not been able to find
anything untoward. The Cpanel had a ""Site Status" link and I
clicked that. I saw a warning button at the top that said the a
script of mine was hogging CPU and I could click another button to
release the hold on the site. I did click that and tried again to
upload but same thing happened.<br>
<br>
When I had been able to click through so I could see the Site
Status, there were two red warnings and one yellow; one red
warning was for my "home" folder and said 91%, the other red was
93% and the yellow about 81%-all for home folders. I also saw a
log of "current sites requests" and it showed the last 1,000 -
well over 975 of those said "72.46.139.154
randallhouserarebooks.com
/image_captcha?sid=866690&ts=1420751330" which suggested that
something was really wrong to me - but Hostgator, when I did speak
to them, refused to even listed or look at that screen.<br>
<span></span><br>
I called Hostgator and they were horrible. First they assumed that
I know nothing, second they immediately said they don't support
Drupal issues, and refused to do anything about it. I got in touch
with our Drupal expert who has helped build and maintain the site
and asked for help. I had to go on a trip and have been gone since
Friday. I just learned that our site is off line with "Service
Unavailable. Server currently undergoing maintenance. Webmaster:
please contact support." when you go to our URL <<a
moz-do-not-send="true" class="moz-txt-link-freetext"
href="http://www.randallhouserarebooks.com">http://www.randallhouserarebooks.com</a>"
and I have no message(s) from Hostgator. <br>
<br>
I also had an email from our Drupal expert saying "I logged in
into your hostgator cpanel and also contacted hostgator support
chat. but their answer was not satisfactory. I am unable to access
your site."<span><span class=""></span> <br>
<br>
If someone could give me some clue as to what might be going on,
I wold appreciate it, and also feedback on Hostgator. I find it
unconscionable that a commercial hosting company takes my
business website offline! If I am wrong I also want to know. I
need to understand what is happening with our site and what to
do to get it back online, and also what to expect from a hosting
company.<br>
<br>
thank you,<br>
<br>
Pia<br>
<br>
</span>
<div class="moz-signature">-- <br>
<span style="color: rgb(102, 51, 51); font-weight: bold;">Pia
Oliver</span><br>
<br>
<a moz-do-not-send="true" class="moz-txt-link-rfc2396E"
href="http://www.piasworld.com"><http://www.piasworld.com></a></div>
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