I'm on your side in this option.
Forums are the right place to discuss support! Any user can give support to others without having to go through an issue tracker that seems more connected to development.
On 9/6/06, Dries Buytaert <dries.buytaert@gmail.com> wrote:
On 06 Sep 2006, at 09:23, Jeremy Epstein wrote:
> Sounds like a good idea. Ideally, we would remove all the 'support'
> forum areas, and we would instruct users to submit all support
> requests as issues. But that, of course, is completely unrealistic:
> people are always going to post support requests in the forums.
I think we should do the opposite, and use the forums exclusively for
support.
Combined with the categorization, that should give us the required
tools to make this feasible.
--
Dries Buytaert :: http://www.buytaert.net/