Hello all. In the last month, I have had three separate people ask me about setting up an FAQ on their site. I know there is documentation about how to do this with the book module, and I know this is possible just using existing functionality within Drupal, but there is no real module designed to help easily create, edit and view a standardized FAQ. After thinking through the process, I think, for me, it would be a good exercise to create an FAQ module, and it could benefit the community, as well. So, before I get too far into it, I thought I would check: is anyone else is headed down this path as well? If so, maybe we can collaborate, or at least minimize duplication of effort. -- Jason Flatt http://www.oadae.net/ jason@oadae.net
What would the FAQ module have that book.module cannot do? To create a FAQ today, you list the Q and the A, save the node, then click outline, then assign a top level. Repeat with the rest of the questions, but assign the top level page as the parent. As a bonus, you get a side block listing all the FAQs for you. Unless you want questions by users and answers by the site, and for this use the question.module ... On 1/27/06, Jason Flatt <drupal@oadae.net> wrote:
Hello all.
In the last month, I have had three separate people ask me about setting up an FAQ on their site. I know there is documentation about how to do this with the book module, and I know this is possible just using existing functionality within Drupal, but there is no real module designed to help easily create, edit and view a standardized FAQ. After thinking through the process, I think, for me, it would be a good exercise to create an FAQ module, and it could benefit the community, as well. So, before I get too far into it, I thought I would check: is anyone else is headed down this path as well? If so, maybe we can collaborate, or at least minimize duplication of effort.
-- Jason Flatt http://www.oadae.net/ jason@oadae.net
On 27-Jan-06, at 12:31 PM, Khalid B wrote:
What would the FAQ module have that book.module cannot do?
To create a FAQ today, you list the Q and the A, save the node, then click outline, then assign a top level. Repeat with the rest of the questions, but assign the top level page as the parent.
As a bonus, you get a side block listing all the FAQs for you.
Well, to be fair, the book module is not quite the same thing as a dedicated module. As well, while for some questions you can just use the title, and use the body for the answer, this doesn't always work.
Unless you want questions by users and answers by the site, and for this use the question.module ...
The question module needs a fair bit of work. It might form the basis for some interesting FAQ work. There are a ton of things that could go into such a module.
On 1/27/06, Jason Flatt <drupal@oadae.net> wrote:
Hello all.
In the last month, I have had three separate people ask me about setting up an FAQ on their site. I know there is documentation about how to do this with the book module, and I know this is possible just using existing functionality within Drupal, but there is no real module designed to help easily create, edit and view a standardized FAQ. After thinking through the process, I think, for me, it would be a good exercise to create an FAQ module, and it could benefit the community, as well. So, before I get too far into it, I thought I would check: is anyone else is headed down this path as well? If so, maybe we can collaborate, or at least minimize duplication of effort.
-- Boris Mann Vancouver 778-896-2747 San Francisco 415-367-3595 SKYPE borismann http://www.bryght.com
On Jan 27, 2006, at 12:13 PM, Jason Flatt wrote:
is anyone else is headed down this path as well? If so, maybe we can collaborate, or at least minimize duplication of effort.
We need to work on this for the Drupal community. I also have several commercial deliverables that I need to deliver this for on commercial Drupal sites. I talked to Roland from Byght about this and he indicated that we should give people as many options as possible to contribute to support. Let's look at support generally. Forums work well for Mambo and Drupal. Mailing lists and handbooks work well for Drupal. Forums integrated with mailing lists work well for CivicSpace Labs. Wiki's work well for WordPress and CiviCRM to provide support. Categories are important for organizing information on a website. Tags work well for users who want to categorize information. Fergus is working on a module to promote content to book pages that I think will be powerful for the handbook. Voting on responses is a popular model for encouraging reputation building or identifying effective responses. I have been toying with building a 4.7 site to do it all and see what sticks and then refine. I suspect each user support base will have different needs and could be customized off a base combination of modules. I am definitely interested in collaborating. Cheers, Kieran
participants (4)
-
Boris Mann -
Jason Flatt -
Khalid B -
Kieran Lal