[consulting] Req for (paid) support

[John Sechrest]

At what point does understanding how the current tools work
turn into changing the tools? 

As consultants, we are in the role of deploying the existing
tools. When and where we decide to be developers, we engage in 
a different problem space. 

At the moment, I am trying to explore if there are people who
do consulting who have a recipe that allows the tool to 
be used well. 

I would like to find a way to allow this kind of conversation to 
proceed without it always being pulled into the development conversation
early. 

Because when you do that, you drive all conversations into development
conversations. And this breaks the consulting/use conversation.

Is there a way to refactor the conversations on the consulting list
to the development list in a way that works for you. But which still
leaves room for a discussion of how the tools currently work
and what the recipes that people currently use to make the tools work?




=?utf-8?q?B=C3=A8r_Kessels?= <ber at webschuur.com> writes:

 % Can we please take this discussion to development at drupal.org.=20
 % 
 % Thanks
 % 
 % Op zondag 25 december 2005 02:19, schreef John Sechrest:
 % > Dan Robinson <dan at civicactions.com> writes:
 % >
 % >
 % >  % have you seen it work badly?
 % >
 % >  Yes.
 % >
 % >
 % >  % What hasn't worked for you?
 % >
 % >  A) The timeframe for messages coming from the site are irratic and so
 % >     it is not possible to have a meaningful flow of email conversation =
 % with
 % > it.
 % >
 % >  B) The content/format of some of the setups make it so that you may ge=
 % t
 % >     announcements by email, but you can not reply reasonably. All you c=
 % an
 % >     do is go to the website and use the website.
 % >
 % >  C) Some set ups assume that my mail client is a web mail client. Which=
 %  is
 % >     not true. And so they break my client
 % >
 % >  D) the format of messages are often restrictive, so when people
 % >     use the natural features of the mail clients, they don't translate
 % >     directly to what the forum supports.
 % >
 % >  E) I have yet to see a seemless interaction where one person used emai=
 % l
 % >     and the other used the forum for anything but the most minor of
 % >     conversations.
 % >
 % >
 % >  F) Using mailhandler assumes that I have rights to change the PHP
 % > installation configuration of my ISP. This is an assumption that is mos=
 % t
 % > often false. And I have not yet seen a mail handler installation which
 % > could be done cleanly on a site where I did not have root.
 % >
 % >     (But I have not looked at mailhandler for several revs.... )
 % >
 % >  % > Do you have a recipe that works well?
 % >
 % >  % There is one here - <http://civicspacelabs.org/home/dgroups-recipe> =
 % look
 % >  % down where it talks about mailhandler - they are integrating with sy=
 % mpa
 % >  % - but I've done it with mailman and ezmlm - no difference.
 % >
 % >
 % >  thank you. I will study it. I have found that organic groups breaks my
 % >  node permissions by role code. And since node permissions are of high
 % > priority to me, I have not ever gotten an organic groups solution to wo=
 % rk
 % > as I want.
 % >
 % >  but I will ignore that and try to understand the steps to see how clea=
 % n it
 % > can be.
 % >
 % >
 % >
 % >
 % >
 % >
 % > -----
 % > John Sechrest          .         Helping people use
 % >                         .           computers and the Internet
 % >                           .            more effectively
 % >                              .
 % >                                  .       Internet: sechrest at peak.org
 % >                                       .
 % >                                               .
 % > http://www.peak.org/~sechrest
 % > _______________________________________________
 % > consulting mailing list
 % > consulting at drupal.org
 % > http://lists.drupal.org/mailman/listinfo/consulting
 % 
 % --=20
 % | B=C3=A8r Kessels | webschuur.com | website development |
 % | Jabber & Google Talk: ber at jabber.webschuur.com
 % | http://bler.webschuur.com | http://www.webschuur.com |
 % _______________________________________________
 % consulting mailing list
 % consulting at drupal.org
 % http://lists.drupal.org/mailman/listinfo/consulting
 % 

-----
John Sechrest          .         Helping people use
                        .           computers and the Internet
                          .            more effectively
                             .                      
                                 .       Internet: sechrest at peak.org
                                      .   
                                              . http://www.peak.org/~sechrest