[consulting] Proper Collections Procedure

[Henri Poole]

Who is the deadbeat client?

One way to get them to pay may be to spread the word about their poor
payment practices. If other drupal consultants are working for them,
you'd do everyone a big favor to let us know who they are so that we can
stand clear until they settle with you - or forever;)

Any potential client that approached us that hadn't settled up with
someone in our community would get a cold shoulder from us.

-Henri

On Wed, 2006-08-16 at 10:48 -0400, Michael Haggerty wrote:
> I have a question for other members of this list about how they handle
> collections.
> 
> I have a complicated matter with a client and their delinquent invoices.
> They are refusing to make payment on fairly large bill after they have
> received a lot of custom code and already launched the site on their own
> servers. The justification they cite is cost overruns in the development
> process, most of which were for features not included in the original spec
> but which they themselves requested. The overruns were within 15% of the
> total project price.
> 
> I have tried dealing with them reasonably for several weeks and received
> multiple payment promises that were broken. The bill is now quite a bit
> overdue and it's taking a huge amount of time dealing with all the craziness
> around their tab (they keep requesting further clarification about things
> that were done months ago and it's eating up my team's time). They are
> dealing with other Drupal shops at this point and there is no way for me to
> cut off services. What really burns me is the site was for a third party who
> has already paid them and the cost of development was less than 1/8 of what
> the third party paid.
> 
> Anyone have any ideas? 
> 
> M
> 
> 
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