[consulting] Issue tracking for clients

[Laura Scott]

On Oct 23, 2006, at 2:33 PM, Khalid B wrote:

> But for tracking issues for a site one builds for a client, you don't
> want Client A to see Project B for example.

Following up on what Greg said, we found Trac to be a bit too  
limiting for client ticket tracking. We're considering a project + og  
solution, which would presumably allow us to force projects and  
issues to belong to groups, which are private and used to define  
client areas.

However, it's not easy to integrate that with a timeline, is it?  
Adding calendar views can help, and the new timeline module looks  
interesting.

Basecamp is okay, but I sure wish it had ways of tracking resources  
and conflicts. Besides, we'd prefer "our own dogfood" kind of  
solution, where we can tinker under the hood, if need be.

What would the specs be for a decent ticket tracker? And how close  
would Drupal plus out-of-the-box Drupal modules bring us? Any ideas?  
(If the gap is small, maybe we'd want to collaborate on a workable  
solution?)

Laura