[consulting] Business questions

[ServiceRep3 GupDesigns]

To answer your questions...

We find clients on freelance sites, forums, etc.  

Sometimes they ask for Drupal.  But often Drupal is just once of the
options that we might suggest depending on suitability.

If they have a problem with the site, we would help them out with
support. 

We bill by flat fee for the project and hourly for "change requests"
after deployment.

-Allen
GupDesigns.com



-----Original Message-----
From: Larry Garfield [mailto:larry at garfieldtech.com] 
Sent: Tuesday, February 13, 2007 3:31 PM
To: consulting at drupal.org
Subject: [consulting] Business questions



Hi all.  I've a few questions for the various Drupal consulting shops
out there that I hope is appropriate here.  (I'm sure I'll get smacked
down if not. <g>)  While I'm interested in the answers myself I figure
they could be useful to others, or at least interesting to compare.

How do you get most of your clients?  Do they come to you asking for a
Drupal solution specifically, or do they come asking for a web solution
and you sell them on Drupal?

Since Drupal is open source with a strong community behind it, how do
you handle warranty support for a site?  Do you offer support yourself,
or do you fall back on "there's a community, use it"?

If you have to build a completely new module for a site, or make
significant changes to an existing module, how do you handle billing the
client for that time?  How many places bill hourly vs. flat rate?  Do
you include "submitting and refining" time for patches (contrib or
core)?

Cheers!

--Larry Gafield

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