[consulting] Microsoft Dynamics vs Drupal

[Sam Cohen]

Jeff,

I don't know about Dynamics, but ...

I set up a custom CRM in a Drupal environment, mostly using Views and CCK,
but wouldn't do it again.  I now work with CiviCRM/Drupal as the CRM
solution.

One of the weakest part, IMO, of using Drupal alone as a CRM is the lack of
good mass email ability -- for large lists .  In my Drupal CRM solutions I
did a lot of custom work integrating phplist, but it was not nearly as good
as CiviMail's ability to do target mass mailings based on all kinds of
criteria.

Another reason I wouldn't do CRM with Drupal alone --again -- is that Views
is just too hard, for most users,  as a means to build custom queries and
reports,  so they either need a real techie on staff or a lot of money to
pay for support. (not that salesforce or civicrm are really simple for
custom queries, but easier than Drupal is )

Thanks
Sam





Sam



On Tue, Oct 13, 2009 at 2:47 AM, Jeff <jeff at marmaladesoul.com> wrote:

> Hi all,
>
> We’re working with a client whose management have decided that moving
> toward a Microsoft Dynamics CRM solution may be better than doing
> their CRM in a custom Drupal environment. I have no experience or
> knowledge (nor interest in) Microsoft Dynamics, so would be keen to
> hear the combined knowledge of this group regarding how it might
> compare with a bespoke Drupal solution.
>
> Obviously I have a vested interest in Drupal being the better
> solution, but don’t want to be ignorant, so if anyone can share their
> thoughts on the pros and cons of each platform, that would be very
> interesting to us. Please bear in mind that (together with the client)
> we are entirely capable of developing a very customised solution, so
> we’re not talking about a simplistic install of Drupal with a few
> contrib modules, but rather leveraging Drupal as a framework enabling
> us to more rapidly develop a customised solution tailored specifically
> to their business requirements.
>
> Thanks,
> Jeff
> http://marmaladesoul.com
> _______________________________________________
> consulting mailing list
> consulting at drupal.org
> http://lists.drupal.org/mailman/listinfo/consulting
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.drupal.org/pipermail/consulting/attachments/20091013/ba0334b4/attachment.html