[drupal-docs] User Personas for Drupal Documentation: Shannon the system administrator

[Kieran Lal]

 From Information Architecture for designers:
"Personas are descriptions of archetypical examples of your target  
audience.   Personas should be used by the entire team throughout the  
development of the website.   They excel at describing motivation and  
goals for specific parts of the target audience."

Example person: Shannon

Shannon is a system administrator.  She is not married, but is in a  
long-term relationship.  She spends her limited free time on weekends  
maintaining her Soccer Leagues community Drupal site.   She would  
like to write applications for her site but does not find she has  
enough time.  She estimates that she spend 30 minutes a week on the  
weekends administering her site.  Documentation is very important for  
her because she doesn't have time to wait for responses to her forum  
posts, or read wordy documentation with lots of messy comments.   She  
likes to print out the documentation and keeps it by her computer.    
But she still visits www.drupal.org once or twice a week to look for  
new applications.

Shannon's goals are:

* To keep her Drupal community site up and running.

* To empower the team captains of her soccer league to use Drupal so  
she does not have to do the data entry herself.

* To be able to quickly find help to problems that occur over the  
week.  She wants to minimize the total time she spends fixing  
problems and get time to put some her good ideas to use.

* To install and administer more modules to meet the requests of the  
team captains.

Shannon enjoys being the site administrator for her Soccer League.   
She likes that she can beat obnoxious guys on the soccer field and  
out geek them as well.   She enjoys being able to impress her team  
mates by adding the latest and greatest applications and everybody  
thinks she is awesome for having the best local sports team site.    
She gets frustrated when she can't solve problems on her site and  
people say that maybe she should switch to plone or yahoo groups.    
She likes being in control of the data and having the freedom to  
configure the site as she sees fit.

========
Shannon is one of the Drupal documentation respondents:
Situation
One of 71% of who said they are system administrators.
One of 55% of who are troubleshooting a problem when she is reading  
documentation.
One of 44% who would like to write applications for Drupal.
Needs
One of 59% who would like an answer to her problem.
One of 66% who would like to administer applications.
Decision criteria
One of 58% who found an answer to her problem last time.