[drupal-docs] Administration user experience research survey

[Kieran Lal]

Hello, after a 2.5 month stretch I have finally managed to analyze a  
dozen administration user experience interviews and develop a survey.

Please provide corrections about the phrases used in the survey if  
they are confusing.

Purpose: Create a list of the top 10 administration user experience  
issues for the community to rally around.

Research Goals:
Understand the Drupal administrators goals.
Understand the Drupal administrators situation when administering  
their site.
Understand the tasks Drupal administrators need to complete.

Research Analysis themes, patterns, and trends identified to date:
-Intermodule connections.
-Technical user concepts: testing and experimenting/Quick overview of  
status/
-Content administrator concepts:Style and Structure administration
-There is no sense of recipe like introduction to common tasks

Research methods:
We will conduct a dozen or more in person interviews about Drupal  
administration.  -Done
The interviewees will be a combination of advanced Drupal  
administrators and new users.  -Done
The one on one interviews will lead to a web survey linked from  
CivicSpaceLabs.org site and Drupal.org.
The survey will use likert scales to help gage the severity of Drupal  
administration user experience issues.

Timeline:
The survey will run for one month to get a good cross section of  
heavy and casual Drupal users.

Presenting report:
-An initial report will be presented at Drupal Con in Amsterdam
-Advising usability professionals and Dries will prioritize list for  
User Experience improvements during Drupal 4.7 code freeze.

Web Survey Questions
1. How would you describe yourself as a Drupal administrator?
-New user, confused but persistent
-Web developer: Site installer and configurer
-Site maintainer: Can do maintenance, but does not understand what's  
underneath
-Power users: very technical user capability of significant changes  
including programming
Other[Text field]

2. How frequently do you administer your Drupal site?
-Once every three weeks
-Once a week
-Several times a week
-Once a day
-Several times a day
Other[Text field]

3. How long do you administer your Drupal site in a single sitting  
approximately?
-A few minutes at a time.
-A little less than an hour at a time.
-Multi-hour sessions
-Days at a time
Other[Text field]

4. Can you get to your Drupal administration pages?
-Yes/No

5. What are some common Drupal administration tasks that you do?
-Administer content on the site such as comments, edit pages.
-Administer users such as reset passwords, change user permissions.
-Administer a new site by installing new modules, set permissions,  
configure users
-Administer the style, layout, or presentation of the site.
-Administer new modules or features to learn what is possible
Other[Text field]

6. What are some infrequent Drupal administration tasks that you do?
-Configure modules
-Administer comments
-Moderate content
-Administer the theme
-Review site statistics
-Administer users
-Administer content types
Other[Text field]

7. "When I administrate my Drupal site, I find it is difficult to"
(tasks that had been considered easy)
-Review the site activity in the watchdog
-View a list of users
-Publish content such as news
-Configure roles and their permissions
-Enable and disable modules
-Install drupal modules
-Administer module permissions
-Administer module settings
-Administer menus
-Experiment with new modules
(tasks that had been considered hard)
-Updating site to a new version of Drupal
-Installing modules
-Comparing files???
-Administering categories with the taxonomy module
-Administering multiple comments
-Ordering and organizing content
-Experimenting and learning new features and modules
-Finding pages that are deeply linked
-Administering the structure of content
-Unix commands such as setting permissions and moving files
-Testing your site
-Setting access permissions for organizations business roles
-Administering the structure of a site
-Administering the theme
-Administering weights and organizing parent relationships(Menu/Book)
-Understanding Drupal terminology and synonyms
-Administering themes with a programming mindset
-Inconsistency in themes
-Getting to administration pages due to slow loading times

9. What are some other important Drupal administration tasks that we  
did not cover above?
-Menu's configuring opens and closed defaults
-Mailing stuff
-Access to all modules
-Management of style
-Make stuff look good
-Time sensitive nature of communication
-More logical groups of tasks

In the area provided, please provide any comments you would like to  
make regarding the usability of Drupal administration, such as any  
additional administrative tasks not already covered in this survey  
that you feel are important.[Text area]
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