[drupal-docs] [task] Titles in forum topic input form

[cel4145]

Issue status update for 
http://drupal.org/node/31100
Post a follow up: 
http://drupal.org/project/comments/add/31100

 Project:      Documentation
 Version:      <none>
 Component:    Misc
 Category:     tasks
 Priority:     normal
 Assigned to:  Anonymous
 Reported by:  cel4145
 Updated by:   cel4145
 Status:       active

". . . more effort is spent on moving and pointing people to these
support issues in our issue tracker"


I'm not sure how this is related to this issue? The goal here is to
create documentation so that users create better forum titles,
something I would bet everyone giving support in the forums would agree
with.  Whether or not we steer new users to posting support issues in
the module issues tracker would seem to be a subject for discussion
outside of documentation construction.




cel4145



Previous comments:
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Tue, 13 Sep 2005 15:31:55 +0000 : cel4145

One of the problems we have with providing support in the Drupal support
forums is that many newbies do not use effective titles. I suggest we
update the instructions provided in the forum content creation
interface [1] to include a note about using effective titles that links
to a handbook page with examples. The idea came form this forum thread
[2].
[1] http://drupal.org/node/add/forum
[2] http://drupal.org/node/30831#comment-53588




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Tue, 13 Sep 2005 17:35:15 +0000 : Bèr Kessels

As I spend more time on my modules, themes and other stuff and
developing these, I have less and less time of keeping track of support
for these in the forums. 


whenever I spot support questions for my modules I tell them to move
the support request from the statusless forums to the issues.
For me that has a lot of benefits:
 * They are "attached" to the module or the part of the module even,
that needs the support.
 * They can be passed along (sorry, this has nothing to do with Foo,
but with Bar)
 * Maintainers and interested people receive mails. As opposed to
having to go in the forums every day/few hours.
 * Stati can be maintained. an support issue is closed when the person
asking support either is not interested anymore (i can close all open
stuff older then foo) or the support helped that person. That is very
good for those others looking for the same support. 


I therefore propose that rather more effort is spent on moving and
pointing people to these support issues in our issue tracker.