[documentation] [task] Drupal core installer messages

[Morbus Iff]

Issue status update for 
http://drupal.org/node/51772
Post a follow up: 
http://drupal.org/project/comments/add/51772

 Project:      Documentation
 Version:      <none>
 Component:    Misc
 Category:     tasks
 Priority:     critical
 Assigned to:  Anonymous
 Reported by:  webchick
 Updated by:   Morbus Iff
 Status:       active

I thought safe_mode was the devil? /First, an anecdote. Back in July I
went to the O'Reilly Open Source Convention and gave a talk on Gallery.
While I was there, I wound up sitting at a table with Rasmus Lerdorf,
the guy who founded PHP. He's a Gallery user so while we talked about
various things, we eventually got around to talking about safe mode,
since it's one of the biggest thorns in the side of applications like
Gallery. About safe mode Rasmus says "the biggest problem with safe
mode is that people use it." And he's right. Safe mode is fundamentally
flawed because it's providing security at the application level, instead
of at the operating system level. If you can run CGI scripts (which have
no comparable safe mode) then you can do all the things that safe mode
prevents you from doing. This is like ignoring the locked door
(safe-mode PHP) and going in through the nearby open window (CGI). The
only situation where safe mode actually provides any security is in the
situation where your ISP also denies you any CGI access./




Morbus Iff



Previous comments:
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Tue, 28 Feb 2006 17:12:58 +0000 : webchick

Attachment: http://drupal.org/files/issues/messages.txt (8.96 KB)

Attached is a list of error/status messages that the Drupal core
installer [1] generates. This list may be out of date by now; if so I
will post a follow-up that contains the new versions.


The idea is to make these error messages friendly and readable to
anyone who might be installing the software. The basic formula for good
error messages is:


   1. What's the problem?
   2. How do I fix the problem?
   3. How do I avoid the problem in the future? 


Here are some resources on writing good error messages I've come across
during my research:



* Error Message Guidelines [2]
* Error messages: More important to your website than you think [3]
* How to write Error Messages [4]

This is A LOT harder than it looks. :P But if you have experience
writing error messages, it would be awesome if you could lend a hand
here because we're pushing to get the installer finished ASAP. Remember
that this is the first impression people will have of Drupal, so we want
to make it as welcoming and friendly as possible.


Thank you very much.


[1] http://drupal.org/node/48732
[2] http://www.useit.com/alertbox/20010624.html
[3] http://www.marketingprofs.com/3/stoeckle1.asp
[4]
http://www.klariti.com/technical-writing/writing-error-messages.shtml




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Sat, 04 Mar 2006 16:35:19 +0000 : Jeremy at kerneltrap.org

Attachment: http://drupal.org/files/issues/messages_0.txt (2.43 KB)

Here is a smaller list of messages that should be focused on first. 
These are from the core requirements API as defined in this patch [5].
[5] http://drupal.org/node/52289




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Sun, 05 Mar 2006 16:34:22 +0000 : webchick

Attachment: http://drupal.org/files/issues/messages_0_0.txt (5.02 KB)

OK I decided to take a stab at this, since it looks like no one else is
going to. :\ From now on, I am answering any complaints in the
forum/#drupal-support about Drupal being too hard to install with a
link to this post. :P


Here's an updated messages_0.txt, where I just overwrote the old
messages with a new one. If you can continue to break up the messages
by section of the patch like that it should make it much easier to
attack these a little bit at a time.


I wasn't able to satisfy all 3 conditions above, but I did at least try
to give a little more info about what the consequences were if something
wasn't done, and how to resolve the issues. The only problem is almost
all of the ones in messages_0.txt are really out of your hands if you
either aren't savvy with web server administration tasks, or are on
shared hosting. In these situations, really the only recourse is to
contact the web server admin for help, so there is a lot of redundancy.
:\


I wasn't sure at all what to do about the following:


- Unexpected error: function "%function" does not exist.
- Unexpected error: unable to find file "%file", function "%function"
does not exist.


And on the permissions-related ones, I've added a new variable which
would need to be populated: %path. This way people could just
copy/paste the lines into their shell.


PLEASE REVIEW. These might not be totally correct/accurate, and I think
they still read way too 'technical' for most people. I'll see what I can
do about that, but this is one area where I think we really need a
"newbie's touch."




------------------------------------------------------------------------

Mon, 06 Mar 2006 16:19:17 +0000 : Jeremy at kerneltrap.org

Thanks!   I've merged your improved help texts into the latest patch
[6].
[6] http://drupal.org/node/52289




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Mon, 06 Mar 2006 16:48:38 +0000 : markus_petrux

As per webchick's suggestion, I'm posting here my comment about
safe_mode, made here [7].


Here we go...


Regarding the comment about safe_mode... while, it may make things
easier to avoid conflicts with file uploads et al, there are security
issues involved. Changing safe_mode may not be an option as it cannot
be changed in .htaccess files.


Instead of saying "it is recommended..." I would say something like
"safe_mode is enabled, consider switching it off if you have problems
with file uploads, but keep in mind safe_mode on is more secure. You
might want to contact your hosting provider.". Yeah, I know it is not
very well written, but I hope you get the idea. :-)
[7] http://drupal.org/node/52289#comment-79018