[support] Strange issue

[Jason White]

On Sep 14, 2006, at 10:54 AM, Greg Knaddison - GVS wrote:

> On 9/14/06, Kobus Myburgh <ITBJDM at puknet.puk.ac.za> wrote:
>> My host has since told me that it can not find settings.php (the  
>> config
>> file), but I have checked, the file is there, it is correct (not
>> mal-formatted, or anything), and I have even replaced it from  
>> scratch.
>> Still not working...
>
> You should ask for the specific error logs.  Those should contain
> information that, when searched, will probably give you the exact
> problem in just a couple of seconds.
>
> They probably won't want to do this as it requires them to filter the
> logs down for stuff just relating to your domain which may be a pain,
> but it's worth asking after a week of it not working.

Most  hosting companies should provide you your own access/error log  
(for your domain). Do you have a control panel where you can download/ 
view those?

Jason

>
> Regards,
> Greg
>
> -- 
> Greg Knaddison | Growing Venture Solutions
> Denver, CO | http://growingventuresolutions.com
> Technology Solutions for Communities, Individuals, and Small  
> Businesses
> -- 
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