[support] Mail Submit Page not Found

[Brian Choc]

Vasileios Lourdas wrote:
> On Tuesday 26 February 2008 22:32:09 Brian Choc wrote:
>   
>> The watchdog log is rather sparse on useful errors.
>>
>> I just went to /user/3/contact to try to send an email. I was redirected
>> to a /user/3/contact page not found. The only new entry in the watchdog
>> log is a warning:
>> "warning page not found 02/26/2008 - 1:26pm 500.shtml Brian"
>>
>> The details:
>> "Details
>> Type page not found
>> Date Tuesday, February 26, 2008 - 1:26pm
>> User Brian
>> Location http://www.sitename.org/user/3/contact
>> Referrer http://www.sitename.org/user/3/contact
>> Message 500.shtml
>> Severity warning
>> Hostname 63.225.99.xxx (my desktop's external IP)"
>>
>>
>>
>> Brian
>>     
>
> Hi,
>
> I've experienced similar errors during a site development for a client. It 
> turned out that the cause of the errors was modSecurity for Apache, which for 
> some reason, blocked some urls, causing the page not found error. Could 
> something similar be in your situation?
>   
Well, it seems that the site completely lost its ability to send any 
email, as new users no longer received their password emails (but no 
error appears in the log). However, the CiviCRM module (which uses its 
own email handling) still functions just fine. So the error appears to 
be deeper than the "page not found" surface.

That said, it appears our host upgraded to PHP 5.2 this weekend (I was 
not made aware of this until I went to post a ticket). However, the 
server setup allows me to use an htaccess AddHandler to push the version 
back to 5.1, and that seems to have resolved the problem! Your question 
about modSecurity got me going down the path toward figuring this out, 
so thanks!

Brian