[support] uploading files to Open Atrium

Mon May 23 21:10:16 UTC 2011

From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
Behalf Of Nick Mathew
Sent: Monday, May 23, 2011 3:17 PM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

Try to FTP the file directly into the files folder.

I'm not sure what this means? I can FTP anywhere I want using my FTP
program. Or, did you mean using some drupal aspect? 

I FTPed a file to the directory and then navigated to that file name in the
browser, and it showed just fine, no errors. 

Tina

If it works, you can rule out any issues with server configurations.

Nick Mathew

On Mon, May 23, 2011 at 4:04 PM, Tina Williams <tina at words-etcetera.com>
wrote:

I do have the folder permissions set to 777 for the folder and folders/files
beneath. And it's not a file size problem as I'm using small files to test
and I also set my php.ini file to large files.
I've searched on the error, but can't find anything which works. Google Fu,
I like that (had to google it!). I'm usually pretty lucky at it, but not
with this project!!!
I don't know about a quota problem with my server? I checked their knowledge
base and some other stuff and can't find anything. We have a pretty big
hosting.
THANKS! To you all for ideas . . . any more?

Tina

-----Original Message-----
From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
Behalf Of Joel Willers

Sent: Monday, May 23, 2011 2:18 PM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

Have you set permissions on the 'files' folder correctly?  I think the
folder needs 777, if I recall.  You could also have a quota problem on your
server.  It looks like the code believes you are actually uploading
something, but something else blocks it.  My suggestion would be to check
permissions and if that doesn't work, look up these newly found errors using
your most powerful Google Fu.

Good luck!

Joel

-----Original Message-----
From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
Behalf Of Tina Williams
Sent: Monday, May 23, 2011 2:11 PM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

I know just enough about coding to be dangerous! IE, not much. I have been
looking and looking at drupal forums as this appears to be a problem with
drupal also for some folks uploading within drupal.

I did find, on my hosting server, the error log. Scrolling down, I found
this:

[Mon May 23 11:37:56 2011] [error] [client 72.100.104.78] File does not
exist: /home/25571/domains/mana.org/html/BrdAtrium2/test1, referer:
http://mana.org/BrdAtrium2/test1/node/6
[Mon May 23 11:37:56 2011] [error] [client 72.100.104.78] File does not
exist: /home/25571/domains/mana.org/html/index.php, referer:
http://mana.org/BrdAtrium2/test1/node/6
[Mon May 23 11:38:12 2011] [error] [client 72.100.104.78] File does not
exist: /home/25571/domains/mana.org/html/BrdAtrium2/test1, referer:
http://mana.org/BrdAtrium2/test1/node/6
[Mon May 23 11:38:12 2011] [error] [client 72.100.104.78] File does not
exist: /home/25571/domains/mana.org/html/index.php, referer:
http://mana.org/BrdAtrium2/test1/node/6

I think that is related to my many attempts to upload a file to Open Atrium
using the program. And, when I look at the folders using ftp, there are no
files uploaded, so, of course, they can't be found to view. Something is
dreadfully wrong with my upload process.

But, in drupal when I look at reports/recent log entries, it just shows that
I added content (which I did, because I typed something generic into the
"comment" box along with attempting to upload a file), but it has NO error
for the failed upload.

Thanks!
Tina

-----Original Message-----
From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
Behalf Of Joel Willers
Sent: Monday, May 23, 2011 1:36 PM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

Nothing shows up in your php error codes?  You might have to add some
debugging code into it.  Is error messaging turned on?  I really don't know
anything about Open Atrium, but you might try their forums, if they have
some.  Sorry I couldn't be of more help, but being able to use error
messaging to debug code is a very powerful tool.  Do you do much coding, or
is this more of a design project?

Joel

From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
Behalf Of Tina Williams
Sent: Monday, May 23, 2011 12:00 PM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

I'm still unable to find a solution to this problem with Open Atrium. I've
read posts, changed code, checked so many things. No errors show up in
"reports/recent log entries." It will show that I edited a comment where I
also tried to upload a file, but no mention is made of an error trying to
upload. It just doesn't upload. When I try and upload a profile photo,
nothing happens, and there's no error and also no log entry for the try.
Anyone use this drupal set-up who can help me??
Thanks!
Tina

From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
Behalf Of Tina Williams
Sent: Monday, May 09, 2011 10:41 AM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

I'm getting really frantic to try and solve this problem. Open Atrium works
perfect in every way, EXCEPT I can't upload any files or images (including
the profile image). In the "attach files to this comment" [or blog or
whatever] area I click "browse" find the file I want to upload, click to
upload, and it shows a barber pole type deal moving and then no file is
listed there. I click "save" and still no file.
When I click "administer/reports/recent log entries" There are no errors. It
will show that I created a new comment or content or whatever I tried to
attach an image to, but no error. If I try and upload a profile image I see
"The changes have been saved." At the top of the page, but no picture shows
and NOTHING at all is reported in the "recent log entries" area.
Since my first email below, I did a totally new, clean install of Open
Atrium and I can't get ANY files to work. The first set-up I was able to
upload files for a little while until I changed something (of course, I
don't know WHAT!) and then it stopped working!
Any assistance or ideas would be welcome!
Thanks,
Tina

From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
Behalf Of Tina Williams
Sent: Tuesday, April 26, 2011 9:45 AM
To: support at drupal.org
Subject: Re: [support] uploading files to Open Atrium

The "File system path:" is "sites/default/files" and I've set that to
permissions 0777. I can see that is where the first file I uploaded (when it
worked!) is, but now I can't upload any more. I know I did some tinkering
with settings after I installed the program (and AFTER I uploaded these
files) in order to get some other stuff to work, but now I don't remember
what I did so I could undo it!

And Dipen, when I go to "administer/reports/Recent log entries" it doesn't
show any errors. It shows that I created a content comment (where I also
tried to upload a file), but it doesn't say there was any error at all. This
appears to show all access to the site correctly as I know another user had
tried to log in earlier and then remembered their info and was able to log
in. This all showed correctly. Is there someplace else I should look for
error logs?

Tina

From: support-bounces at drupal.org [mailto:support-bounces at drupal.org] On
Behalf Of Ryan Snowden
Sent: Tuesday, April 12, 2011 5:09 AM
To: support at drupal.org
Cc: Tina Williams
Subject: Re: [support] uploading files to Open Atrium

Check your File Upload paths as it's taken you first installed paths?
On 12 April 2011 04:33, Tina Williams <tina at words-etcetera.com> wrote:
I set up Open Atrium (along with Drupal) the other day and love it for a
project management program. However, I've somehow messed up the file upload
part. When I first set it up, I could and did upload files and they showed
up correctly. However, now I cannot. I click the "browse" button, locate a
file, click to upload it, the little ribbon deal moves, and then the file
just isn't uploaded.
I've read all sorts of info on both Drupal.org and openatrium.com and I've
fixed the file permissions for the file folder to 0777, I've tried both
public and private for the file types. I've done everything I can think, and
it still won't work.
Does anyone here have any exp with Open Atrium with Drupal who could offer
some ideas?
Thanks!
Tina

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