On 20-Jan-07, at 9:58 PM, Darren Oh wrote:
On Jan 19, 2007, at 10:31 PM, Steven Peck wrote:
Um, and those that out of frustration with people using the contact forum to mail them directly for support instead of using the issue queue? Do we disable their contrib. modules?
Of course not. We put the project up for adoption so someone who is willing to be contacted can become the maintainer. The original developer retains full access to the project. The new maintainer should have access to the contact forms of all the developers for the project in order to contact them when necessary.
Sorry, but I totally disagree with this. Drupal.org provides a built-in means of contacting maintainers to get support: issues tagged "support request" ... responsible maintainers will be watching their issue queues and responding to these. A huge added advantage is that other people can search the issue queue for their same issue. E-mail, on the other hand, goes into a black hole, benefits no one apart from the support requester, and results in the maintainer having to repeat themselves over and over again. We shouldn't be encouraging people to e-mail maintainers. We should be encouraging people to use issue queues, because that's where community development and support happens. I specifically disabled my contact form for this reason. I know other maintainers have as well. -Angie