This will be a bit of topic, since I believe that finally people will do whatever they need to do (including trying to convince people to see a big picture -- that is commendable too). Anyway, in my few visits to #drupal and #dupal-support a while back there was one thing which caught my eye. Not so much the "support?!" incidents, but the new people who were dangling for hours between the two channels asking questions like "how do I catch that argument from the URL?" or "why doesn't this form work?". We support guys couldn't answer and the developers seemed busy most of the time, while almost everyone was present on both channels. And they just waited and repeated the questions whenever they thought they had a chance. I hear that #drupal-dojo has been created since that time and I hope it is active enough to cover the "new generations" of developers.