Angela Byron wrote:
Drupal.org provides a built-in means of contacting maintainers to get support: issues tagged "support request" ... responsible maintainers will be watching their issue queues and responding to these. A huge added advantage is that other people can search the issue queue for their same issue. E-mail, on the other hand, goes into a black hole, benefits no one apart from the support requester, and results in the maintainer having to repeat themselves over and over again.
We shouldn't be encouraging people to e-mail maintainers. We should be encouraging people to use issue queues, because that's where community development and support happens. I specifically disabled my contact form for this reason. I know other maintainers have as well.
+1. The issue queue is an excellent support medium that is currently lacking some amount of visibility and is a little troublesome for newer users because it has a lot of things that aren't relevant to support requests that, with some coding work, could be eliminated. My ideal is to be able to treat support requests like a forum attached to the project.