On 05 Sep 2006, at 18:02, Angela Byron wrote:
2. Support requests stay months without a single response! In my opinion there is no gain in putting support requests in the issue tracker. A forum is the right place to discuss support, and if in some cases these requests generate a feature or a bug report then they would be inserted in the right place. OTOH, if we continue to have support requests in the tracker, we should had them a "valid for" date.(e.g. close automatically all suport requests older than 4 weeks)
I actually disagree on this point. While many support requests may go unanswered, that is by far not the rule. Support posts in the forums can go unanswered, too. A lot of it has to do with how the request is phrased, how much detail is given to help people track down the problem, and so on.
And for contrib authors, the 'support request' status is a god- send. It saves us having to patrol the forums looking for people who have problems with our modules, and provides one centralized place for all issues related to them.
What I'd like to see happen is this: - Make the project module automatically maintain a system vocabulary called 'project' where each project name corresponds with a 'term'. Then allow people to categorize forum topics using the project vocabulary. - Extend the project pages with a link: 'show all forum topics about $project'. This would provide a mechanism to categorize content per project, and to filter the forum topics by project. -- Dries Buytaert :: http://www.buytaert.net/