This is sort of a meta-support question, but this seemed the best place to ask it. :-) I periodically respond to support items in the issue queue. As an issue, it can and should have its status set to "fixed" when the issue has been resolved, one way or another. Who decides when it's resolved, though? Should I set a support issue to fixed when I feel I've answered the question? Should I wait for the questioner to close it himself? Close it for him after he posts a "thanks that worked" post (which often doesn't happen)? Should a support ticket be a special case that auto-closes after X days of no activity? Judging by the fact that magico recently went through and closed dozens, possibly over a hundred, stale issue queues, it seems that whatever should be done isn't. What should be done? -- Larry Garfield AIM: LOLG42 larry@garfieldtech.com ICQ: 6817012 "If nature has made any one thing less susceptible than all others of exclusive property, it is the action of the thinking power called an idea, which an individual may exclusively possess as long as he keeps it to himself; but the moment it is divulged, it forces itself into the possession of every one, and the receiver cannot dispossess himself of it." -- Thomas Jefferson