[consulting] Issue tracking for clients

[Larry Garfield]

At work, we use basecamp for internal tracking and perldesk for client 
ticketing.  The two systems don't talk to each other in the slightest, which 
often drives me crazy. :-)  PerlDesk isn't great, but it works and isn't 
terrible.

I'd prefer an all-Drupal solution as well, personally.  Morbus' description of 
what casetracker has been up to is interesting.  I'll have to give it another 
look sometime.  When last I used it, I found the interface very clunky with 
too many clicks.  That may have changed, though.

On Monday 23 October 2006 15:33, Khalid B wrote:
> Hello
>
> Drupal already has the project module that is used on drupal.org for
> issue tracking. This is suited for open source community projects.
>
> But for tracking issues for a site one builds for a client, you don't
> want Client A to see Project B for example.
>
> There is case tracker which is more generic than just software
> development, but I have no used.
>
> There are other non-Drupal solutions, such as Trac
> http://trac.edgewall.org/ but not sure how suited they are in more private
> settings.
>
> Third party hosted services include things like http://basecamphq.com, and
> a smaller http://sidejobtrack.com and http://www.secondsite.biz
>
> Some of this was discussed last April on this list. See the thread here
> http://lists.drupal.org/pipermail/consulting/2006-April/000794.html
>
> Did the landscape change since then? What do other people on this
> list use?
>
> Of  course Drupal based solutions preferred, but one is pragmatic
> about these things.
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-- 
Larry Garfield			AIM: LOLG42
larry at garfieldtech.com		ICQ: 6817012

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