[consulting] Issue tracking for clients

[Jenny Hsueh]

Jason Flatt wrote:

>
>>Why privately? Why not publicly, maybe in a separate thread?
>>    
>>
I  was  thinking of creating a thread on drupal.org forum to get broader 
input  but have not had the time to do so yet. if anyone has the desire 
please feelfree,  I was thinking of a summary of this thread then 3 
areas of needs from any freelancer's point of view:

1. initial project planning, tracking like most people using basecamp for 
2. client trouble reporting/feedback system  (not all clients need this 
so it is separated from #1)
3. internal issue tracking system (this can be the same as #2 but 
depends on how  simple/sophisticate you need for #2&3)

they all have some common requirements
- you want  the client to use one set of tools, or a set of nicely 
integrated tools thru out the project lifecycle.
- for clients - they are the center of the world, i.e. a project space 
and on-going maintenance all they see is their stuff not some sort of 
shared space with others.
- for us, a centralized place to get everything organized and tracked.

start with the simple requirements, then move on to more complicate such 
as time tracking and billing/invoice etc.  we can integrate other OSS  
but the idea is to have one set of integrated tool that is suitable for 
the SME and easy to tweak if needs to.

Jenny