[consulting] Thinking about the Broken Web, Our Role?

[Ms. Nancy Wichmann]

I find that most web site owners, especially the smaller ones, think that building a web site is a one time event. as most people on this list know, it is not. Humans don't develop interpersonal skills all at once, why should a web site? Communicating with customers is an evolving process. I don't think I even need to mention maintenance to Drupal consultants.

And it always amazes me that web site owners think that the best person to test is the one that never heard of them before and will be gone in a few weeks or months. They know their needs and their customers; they should be the ones to make sure their site works as desired. An adequate User Acceptance Test and formal sign-off needs to be in the contract whether you provided it or they did.

 
Nancy 
Injustice anywhere is a threat to justice everywhere. -- Dr. Martin L. King, Jr.



>________________________________
>From: Shai Gluskin
>
>
>I'm continually amazed about how many web sites are broken. Just two examples I've noted recently. Frigidaire's product registration tool is broken. They are a huge company selling a gazillion of pieces. Another one: Amex has a dedicated site where you can look up worldwide which ATMs accept their pre-paid cards. In Haifa there were about 40 sites when I checked; that seemed right. The site noted that AMEX is part of the Bank Hapoalim ATM network in Israel. I checked for Tel Aviv; the site returned "0" ATMs. I then went to Bank Hapoalim's web site and found they have over 50 branches in the Tel Aviv area, all with ATMs. Amex' web properties are typically very good, but not in this case.
>
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>I work with very small clients. I think I provide great value for them. I'm leveraging Drupal's great power. I do warn them, though maybe not loudly enough, that although I test the sites I deliver, there is no way that I can test them thoroughly enough given the power of the functionalities typically installed and the number of variables in the wild. When they discover something that is broken I'm very fast at fixing it... but I can't, as part of a planned testing regime -- given their budgets --, catch everything in advance.
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