[consulting] Thinking about the Broken Web, Our Role?

[Carl Parrish]

I do think its getting better. A client I've worked with for over 8 years
has suddenly allowed me to introduce TDD and Agile practices into
development. We're having some growing pains but I believe that after this
project we'll be able to deliver a much more stable project. (though I have
no illusions that there will be no bugs). We also have a much bigger QA
staff, that's expected to be involved for the life of the project.

On Thu, Jun 23, 2011 at 9:46 AM, Ms. Nancy Wichmann
<nan_wich at bellsouth.net>wrote:

> I find that most web site owners, especially the smaller ones, think that
> building a web site is a one time event. as most people on this list know,
> it is not. Humans don't develop interpersonal skills all at once, why should
> a web site? Communicating with customers is an evolving process. I don't
> think I even need to mention maintenance to Drupal consultants.
>
> And it always amazes me that web site owners think that the best person to
> test is the one that never heard of them before and will be gone in a few
> weeks or months. They know their needs and their customers; they should be
> the ones to make sure their site works as desired. An adequate User
> Acceptance Test and formal sign-off needs to be in the contract whether you
> provided it or they did.
>
> *Nancy*
>
> Injustice anywhere is a threat to justice everywhere. -- Dr. Martin L.
> King, Jr.
>
> ------------------------------
> *From:* Shai Gluskin
>
> I'm continually amazed about how many web sites are broken. Just two
> examples I've noted recently. Frigidaire's product registration tool is
> broken. They are a huge company selling a gazillion of pieces. Another one:
> Amex has a dedicated site where you can look up worldwide which ATMs accept
> their pre-paid cards. In Haifa there were about 40 sites when I checked;
> that seemed right. The site noted that AMEX is part of the Bank Hapoalim ATM
> network in Israel. I checked for Tel Aviv; the site returned "0" ATMs. I
> then went to Bank Hapoalim's web site and found they have over 50 branches
> in the Tel Aviv area, all with ATMs. Amex' web properties are typically very
> good, but not in this case.
>
> I work with very small clients. I think I provide great value for them. I'm
> leveraging Drupal's great power. I do warn them, though maybe not loudly
> enough, that although I test the sites I deliver, there is no way that I can
> test them thoroughly enough given the power of the functionalities typically
> installed and the number of variables in the wild. When they discover
> something that is broken I'm very fast at fixing it... but I can't, as part
> of a planned testing regime -- given their budgets --, catch everything in
> advance.
>
>
> _______________________________________________
> consulting mailing list
> consulting at drupal.org
> http://lists.drupal.org/mailman/listinfo/consulting
>
>


-- 
PCL Design & Consulting Inc.
60 Rio Salado Parkway Suite 900
Tempe AZ 85281
http://www.pcl-consulting.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.drupal.org/pipermail/consulting/attachments/20110624/5be6afac/attachment.html