[development] {Short issue queues need care - 7} Why we shouldn't close all issues without proper review.

[Dries Buytaert]

On 05 Sep 2006, at 18:02, Angela Byron wrote:
>> 2. Support requests stay months without a single response!
>> In my opinion there is no gain in putting support requests in the  
>> issue tracker. A forum is the right place to discuss support, and  
>> if in some cases these requests generate a feature or a bug report  
>> then they would be inserted in the right place.
>> OTOH, if we continue to have support requests in the tracker, we  
>> should had them a "valid for" date.(e.g. close automatically all  
>> suport requests older than 4 weeks)
>
> I actually disagree on this point. While many support requests may  
> go unanswered, that is by far not the rule. Support posts in the  
> forums can go unanswered, too. A lot of it has to do with how the  
> request is phrased, how much detail is given to help people track  
> down the problem, and so on.
>
> And for contrib authors, the 'support request' status is a god- 
> send. It saves us having to patrol the forums looking for people  
> who have problems with our modules, and provides one centralized  
> place for all issues related to them.

What I'd like to see happen is this:

  - Make the project module automatically maintain a system  
vocabulary called 'project' where each project name corresponds with  
a 'term'.  Then allow people to categorize forum topics using the  
project vocabulary.

  - Extend the project pages with a link: 'show all forum topics  
about $project'.

This would provide a mechanism to categorize content per project, and  
to filter the forum topics by project.

--
Dries Buytaert  ::  http://www.buytaert.net/