[development] 5.0 Core Theme Update
kieran at civicspacelabs.org
Tue Sep 26 08:36:14 UTC 2006
On Sep 25, 2006, at 4:14 PM, Gerhard Killesreiter wrote:
> It is also not difficult to replace the logo, you only need to
> upload a new one.
I have been doing some user testing on logo changing, this week, and
in fact it's quite difficult for new users. It is a serious user
experience issue because many people report that they want to
immediately change the look of their site so they feel they own it.
New users have to go to administer >> themes >> global settings,
which they have to figure out as there is no instructions in the
interface. You are then presented with four area's of configuration
options: Toggle Display, Display post information on, Logo image
settings, and Shortcut icon settings.
In total there are 234 words to read and understand on this page in
4.7, I yet haven't checked how many words in 5.0. This tells us the
cognitive load for understanding this page is quite high.
There are three options within the logo image settings. Default,
custom path, and upload. It seems like you should really only have
two options, use the default Drupal icon, or use a different one.
Here is what I am observing:
1) Task completion on changing logo's is poor.
2) Error rates in discovering how to change a logo is high. Even if
you knew exactly where to go it's a minimum of 4 clicks for a initial
task, with plenty of room to make mistakes.
3) Time is not unreasonable, but it could be much faster in the cases
where they succeed.
4) Users failure to complete the change in the look of their site
leaves them with a subjective negative experience.
Here is the actual quote from someone with top ranked Computer
Science degree, who is software professional just a few hours ago.
"I can't find the place where I can add a graphic to the top. I lost
1) It seems to me that custom path and upload fields could be merged
into one. This is currently done with the TinyMCE and IMCE modules
if someone is looking for an example.
2) We need to come up with a fast, error free way, to change that
logo and make the user have a positive experience in controlling the
look and feel of their site. Suggestions: tooltips with
instructions on how to change, instructions embedded in the image,
welcome page instructions to be tested with newer users.
3) If we do create an initial configuration process then modifying
the logo should be part of that process. This is part of a general
problem of Drupal's administration interface being feature oriented
(logo is part of the theme features and is therefore in administer >>
themes >> global settings) instead of situationally aware that
changing the logo is a common initial task that is part of initial
site configuration. Perhaps more situational interfaces could be
introduced as a goal in the future.
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