[development] #drupal / #drupal-dev split considered harmful

Larry Garfield larry at garfieldtech.com
Wed Aug 1 00:29:23 UTC 2007

#drupal-support already has a fair share of friendly helping people.  If they migrated to #drupal and #drupal-support shut down, problem solved.

As I said, having both #drupal-support and #drupal-dev is a problem.  #drupal should be definitively one or the other.  Freenode standard would be that it's the support channel, but as long as it's one or the other I don't have a strong preference.

--Larry Garfield

On Wed, 1 Aug 2007 03:01:04 +0300, "Ashraf Amayreh" <mistknight at gmail.com> wrote:
> I agree with Mark, why the fuss? #drupal should actually be the place where
> newbies go to. While the more specific and oriented channels should be the
> less obvious ones because they're for the seasoned developers who most
> likely have come to know the channels by heart.
> Anyone who goes off to search for drupal help will most certainly guess
> that
> #drupal is the place for that. If it's for the sake of preventing people
> from entering and leaving the room immediately after seeing the message,
> that seems like a good enough reason. Also, what harm could possibly
> result
> in that? I mean what're the -ves? The only thing I could worry about is
> causing a starvation in the support channel, leaving the newbie's high and
> dry, so to speak. Otherwise this seems perfectly logical. #drupal for
> support, #drupal-dev for development, now the question of how to prevent
> knowledge starvation in the support channel is a different thing, the best
> support people are obviously the developers themselves, suggestions?
> On 8/1/07, mark burdett <mfburdett at gmail.com> wrote:
>> On freenode, the big unhyphenated channels like #ubuntu,  #gentoo,
>> #debian, #rubyonrails are open to support questions.  Then you have
>> more specialized channels for developer discussion like #mysql-dev,
>> #kde4-devel etc.
>> You can find a similar pattern on lists for many FOSS projects, e.g. a
>> "project" list  and "project-dev" list.
>> --mark
>> On 7/31/07, Khalid Baheyeldin <kb at 2bits.com> wrote:
>> >
>> >
>> > > As I understood it was:
>> > >
>> > > #drupal - development focused
>> > > #drupal-support - support focused - for newbies
>> > >
>> >
>> > The problem is that #drupal  is the first place newbies will think
>> > of to get support. Once they are there, they are greeted with the
>> > "support?" reply telling them to go to #drupal-support.
>> >
>> > This can be offputting and make people feel unwelcome. They
>> > ask the first question and get a reply that amounts to : "we don't
>> > serve your type here, buzz off!" (plagiarised from Esmerel)
>> >
>> >  So, I don't see why charters can change, with development
>> > in #drupal-dev (and only development), then #drupal become
>> > community focused, has support, infra discussions, and everything
>> > else that is not development.
>> >

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