[drupal-docs] Support in issues.

[Steven Wittens]

Bèr Kessels wrote:

>Hi there,
>
>It has been discussed very often, but i think this 
>(http://drupal.org/node/19738) proves that we might discuss this again:
>Move the support out of the forums into the issues. 
>
>IMO we should never have two places for support, so either one of them should 
>close. 
>IMO the abovementioned thread proves that issues are perfectly suitable for 
>support. The status is now closed. A forum can never be "closed". The thread 
>shows us how we solved the problem. WE could have even attached files, if 
>that was wished. 
>  
>
I like the idea, but what makes you think that users will actually do 
this? Just count the amount of bug reports and support issues posted in 
the 4.6 RC thread, in spite of a clear notice that you should use the 
bug tracker for this.

In my experience, people are much more familiar with forums, and will 
post as soon as they see one anywhere. They rarely think about whether 
this is an appropriate place to post.

Steven Wittens