[drupal-docs] What we have learned from the Drupal documentation survey?

[Kieran Lal]

The survey is the first part of an effort to develop an information 
architectural for Drupal Documentation.   The survey set out to answer 
4 basic questions.
1)Who are our users?
2)What is the situation when they use Drupal documentation?
3)What are our users needs?
4)What are their decision criteria?

Who?
1) Our users are largely drupal administrators(70%), the use Drupal 
sites 48%, and they want to write applications(39%).

Situation
2) They usually come to Drupal Documentation when they are trying to 
solve a problem(55%).  They also are trying to write applications(54%), 
and administrate applications(51%).   They are trying to administer 
Drupal(50%).  Also, they want to learn about Drupal(47%).

Needs
3) They want to administer an application(79%).  They want to 
administer Drupal(63%).  They want an answer to their problem(63%).

Decision criteria
4) They will come back to read the documentation (63%).  They will come 
back if they solved their problem last time(62%).

I am going take these user interview results and design an 
experiment(card sort) to tell us how users think the documentation 
should be organized.   I will be reviewing the user feedback to ensure 
we have all the types of documentation that users are looking for.  
I'll review the efforts to on the Drupal Docs list, most recently in 
the Handbook root books thread, to create documentation categories and 
ask the users to sort what they want into those categories.

That will give us feedback to ensure we understand how users think 
documentation should be organized not just how those of us on the list 
want it organized.  I run the experiment by you shortly.

Cheers,
Kieran