[drupal-docs] What we have learned from the Drupal documentation survey?

[puregin]

Kieran,

     great work!   This is a nice way for us to avoid the 'ready... 
fire... aim' syndrome!

     Regards, Djun

On 27 Apr 2005, at 2:35 PM, Kieran Lal wrote:

> The survey is the first part of an effort to develop an information
> architectural for Drupal Documentation.   The survey set out to answer
> 4 basic questions.
> 1)Who are our users?
> 2)What is the situation when they use Drupal documentation?
> 3)What are our users needs?
> 4)What are their decision criteria?
>
> Who?
> 1) Our users are largely drupal administrators(70%), the use Drupal
> sites 48%, and they want to write applications(39%).
>
> Situation
> 2) They usually come to Drupal Documentation when they are trying to
> solve a problem(55%).  They also are trying to write applications(54%),
> and administrate applications(51%).   They are trying to administer
> Drupal(50%).  Also, they want to learn about Drupal(47%).
>
> Needs
> 3) They want to administer an application(79%).  They want to
> administer Drupal(63%).  They want an answer to their problem(63%).
>
> Decision criteria
> 4) They will come back to read the documentation (63%).  They will come
> back if they solved their problem last time(62%).
>
> I am going take these user interview results and design an
> experiment(card sort) to tell us how users think the documentation
> should be organized.   I will be reviewing the user feedback to ensure
> we have all the types of documentation that users are looking for.
> I'll review the efforts to on the Drupal Docs list, most recently in
> the Handbook root books thread, to create documentation categories and
> ask the users to sort what they want into those categories.
>
> That will give us feedback to ensure we understand how users think
> documentation should be organized not just how those of us on the list
> want it organized.  I run the experiment by you shortly.
>
> Cheers,
> Kieran
>
> -- 
> [ drupal-docs | http://lists.drupal.org/listinfo/drupal-docs ]
>
--
Djun M. Kim, Director                           
djun.kim at cielosystems.com
Cielo Systems Inc.                              
http://www.cielosystems.com
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