[support] ticket tracking system in drupal?

[Justin Gruenberg]

On Wed, Feb 3, 2010 at 2:49 PM, Simone Dal Maso <simone.dalmaso at juvox.it> wrote:
> Hi,
> I'd like to have a simple ticket tracking system module for drupal, for
> example, a person open a ticket, this ticket can have various states
> (opened, solved, posponed etc) and people can give solutions and so on.
> I know there is the great project module with issues, that is also in
> drupal.org, but this module is especially for developers, cvs, etc.Is there
> some generic module that make a ticket system?
> thank you.
> for drupal6.

You might want to look at how OpenAtrium (which is looking really
awesome) does this... using their features module, you could probably
just add their issue tracker to your site without a whole lot of
hassle.