[support] Ending support thread

[Larry Garfield]

This is sort of a meta-support question, but this seemed the best place to ask 
it. :-)

I periodically respond to support items in the issue queue.  As an issue, it 
can and should have its status set to "fixed" when the issue has been 
resolved, one way or another.

Who decides when it's resolved, though?  Should I set a support issue to fixed 
when I feel I've answered the question?  Should I wait for the questioner to 
close it himself?  Close it for him after he posts a "thanks that worked" 
post (which often doesn't happen)?  Should a support ticket be a special case 
that auto-closes after X days of no activity?

Judging by the fact that magico recently went through and closed dozens, 
possibly over a hundred, stale issue queues, it seems that whatever should be 
done isn't.  What should be done?  

-- 
Larry Garfield			AIM: LOLG42
larry at garfieldtech.com		ICQ: 6817012

"If nature has made any one thing less susceptible than all others of 
exclusive property, it is the action of the thinking power called an idea, 
which an individual may exclusively possess as long as he keeps it to 
himself; but the moment it is divulged, it forces itself into the possession 
of every one, and the receiver cannot dispossess himself of it."  -- Thomas 
Jefferson