[support] Roles and users

[Shai Gluskin]

Jose,

I'm not familiar with that module. I did notice is actively maintained and
has Views integration... which are really good signs.

My guess is that you'd likely find better help over at the Support Ticketing
System issue queue.

http://drupal.org/project/issues/support?categories=All

Shai

2009/9/15 josé fernandez <jose.fernandez at naxos-fr.net>

>  Thank you for your reply. I use the Support Ticketing System / Helpdesk
> creates a content type with a drop down menu to choose who is the recipient
> of ticket.Un user belongs to a role. When a user who belongs to the same
> role as other created a ticket, he sees the drop down list for users
> belonging to the same role that is normal for me but what I want is that the
> combo he can choose users who belong to his role but also users of other
> roles which is not the case.
>
> Thank you
>
> Le mardi 15 septembre 2009 à 08:42 -0400, Shai Gluskin a écrit :
>
>  Jose,
>
> Can you give a few more details on how you created the drop-down? It sounds
> like you've created a content-type that uses a cck user-reference field. Is
> that right?
>
> Are you then using that field as an exposed filter in views?
>
> Or did you write a custom module to handle this. I can't quite follow.
>
> In any case, some more information about what you did and even the
> goal/purpose of what you are after would be really helpful.
>
> best,
>
> Shai
>
>  2009/9/15 josé fernandez <jose.fernandez at naxos-fr.net>
>
>  Hello,
>
> I am a bit lost in the rights. I created several roles and multiple users.
> I assigned each user a role or more. I have a content type or a drop-down
> menu lets you choose from the list of users, a user who is part of the same
> roles. For example:
>
> Roles and users:
>
> narrators and readers
> toto
> tata
> titi
> Writers and readers
> tete
> tyty
> tuti
>
> When I log in as toto tata and titi or who are part of the roles 'narrators
> and readers' and I created content I see in my list down all my users:
>
> toto
> tata
> titi
> tete
> tyty
> tuti
>
> by cons if I connect with tete, or tyty or tuti I see in the list for any
> user with whom I am connected. Example:
>
> I connect with 'tete' in the list I will have that 'tete' and not all the
> others and I do not see why.
>
> An idea?
>
> Thank you
>
>
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>      José FERNANDEZ   Service Développement   [image: Téléphone]  01 55 95
> 52 24   [image: Fax]  01 55 95 45 01   www.naxos.fr  [image: Email]
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> <http://www.naxos.fr/logiciel-immobilier/recrutement.php>
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