[support] Error trying to install module in new site.

Thu Jun 2 17:48:48 UTC 2011

Jorge,

The temporary:// subdirectory is your /tmp directory (see one of the
previous emails on how to find out, just in case you changed it).
What permissions does that directory have (ls -ld /tmp)? It should be
something like this:
drwxrwxrwt 5 root root 126976 Jun  2 10:44 /tmp
(chmod 1777 /tmp)

Also: What do you mean with "manually"? If I install a module manually, I
don't go through the administration interface, but I go to:

cd yourdrupalroot/site/all/modules
and then execute
tar -zxvf yourmodulepath/yourmodule.tar.gz

This all assumes that you have shell access.

There is a thread on d.org about this: http://drupal.org/node/1028630.
Maybe, it gives you additional pointers.

Ursula

On Wed, Jun 1, 2011 at 5:27 PM, Jorge Biquez <jbiquez at icsmx.com> wrote:

>  Hello.
>
> Trying to install manually, this is the error
> --------------------------------
> You are hereHome » Administration » ModulesModules.Error messageUnable to
> create directory 'temporary://update-extraction/ctools/'
> --------------------------------
>
> That error was traying to install ctools manually , downloading it first to
> my hard disk.
>
> Of course seems a permissions error but can not find where is it....
>
> I do not know what is the real "temporary://" sundirectory.... I even ,
> since it is a testing site, gave permission for writing to all the web
> directory.... all and the same
>
> (leaving all comments here just for the archives in case another one gets
> the same error)
>
> Jorge Biquez
>
>
> At 05:01 p.m. 01/06/2011, you wrote:
>
> Hello.
>
> Still on this... no clue at all...
>
> Now just guessing.... do you think this could be affected by the amount of
> PHP memory asigned? I have only 128M Do you think in general that would be
> enough? What's a good number for PHP memory assigned?
>
> Thanks in advance
>
> Jorge Biquez
>
> At 03:14 p.m. 01/06/2011, you wrote:
>
> Hmm, did you look into the system log for more information, as suggested by
> the error message? Anything in error_log (wherever is is in your
> installation)?
> I install my modules/etc using drush, so I can't quite replicate your
> problem without switching on services I don't want.
>
> Posting articles, changing them etc. require database updates, whereas the
> installation of a module/theme requires the correct permissions in the
> directories involved.
>
> Ursula
>
> On Wed, Jun 1, 2011 at 12:45 PM, Jorge Biquez <jbiquez at icsmx.com> wrote:
> Hello.
> Yes, there it says the temporal directory is /tmp (relative to that server
> and domain)
> It has write permissions, the same of the directory where drupal is
> installed. I have control over it, I just uploaded a file, delete it....
> Is there any file or files where I can see the relative file configurations
> for Drupal?.   Curiously ALL work fine.... can post articles, delete them,
> change them.. change any parameters of the themes installed.... but you just
> can not install anything new....
>
> Thanks in advance
> Jorge Biquez
>
>
> At 02:16 p.m. 01/06/2011, you wrote:
>
> Go to "Configuration ->Filesystem" (admin/config/media/file-system), and
> look at the entry for "Temporary Directory". Does your web-server have
> write permissions to the directory? You might have to update the entry
> with a directory you have control over.
> Ursula
> On Wed, Jun 1, 2011 at 11:58 AM, Jorge Biquez <jbiquez at icsmx.com> wrote: Hello.
> I need your help. I guess that maybe it is a problem on my server but
> could not find what it is or where it is the error. I installed on another
> site, no upgrade this time, just a fresh install using CPanel n a VPS
> server. Immediately after installation I entered and tried to install a
> new theme.... an received the following error: -----------------------------------------
> You are hereHome » Administration » ModulesModules.Error message•The
> specified file temporary://filePzGcMt could not be copied, because the
> destination directory is not properly configured. This may be caused by a
> problem with file or directory permissions. More information is available
> in the system log. •
> http://ftp.drupal.org/files/projects/danland-7.x-1.0.tar.gz could not be
> saved to temporary://update-cache/danland-7.x-1.0.tar.gz. •Unable to
> retrieve Drupal project from
> http://ftp.drupal.org/files/projects/danland-7.x-1.0.tar.gz. -----------------------------------------
> ANy idea of what could wrong? I guess the error could be on the server,
> but I am not sure... maybe in each virtual configuration of each
> domain.... any clue what in "temporary://update-cache/danland-7.x-1.0.tar.gz."
> temporary means? ANy help is REALLY appreciate it. I have spend lot of
> time and can not find any clue of what to fix. Jorge Biquez At 10:20 p.m.
> 30/05/2011, you wrote: >Just updating in case the comments could be of
> help. > >I could not fix the error. I did not find what >file or sub
> directory is not available. I delete >all installation and will start from
> zero, on >another domain, this time I will install themes >and modules
> under version 7.0 and then will >upgrade to 7.2. Let's see if the same
> error appears. > >Jorge Biquez
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