[support] certain emails not being sent

Marty Landman mlandman at hvc.rr.com
Mon Feb 10 23:22:39 UTC 2014 

At 07:09 PM 1/8/2014, lists-drupal wrote:


>------------ Original Message ------------
> > Date: Wednesday, January 08, 2014 06:46:06 PM -0500
> > From: Marty Landman <mlandman at hvc.rr.com>
> > To: support at drupal.org
> > Subject: [support] certain emails not being sent
> >
> > I have run into an issue on Ubercart conditional actions where
> > some  emails simply don't get sent. There is no error message and
> > I'm at a  loss. When I change to another email I get them, so am
> > unsure how to  start looking for a clue here. Nothing on the
> > dblog, the order goes  through properly according to the UC admin
> > screen, and the server  error log has nothing to add either.
> >
> > Marty
>
>Start with the server mail log. That will confirm that the messages
>are getting there, and the disposition -- delivery/reject/etc. --
>from that point.
>
>
>    - Richard

This email issue is getting bad. We sell subscriptions to the site 
and our subscribers are complaining that they can't get password reminders.

I did a test where I requested password reminders from 4 different 
accounts - only 1 of the 4 emails arrived. Here's the log entries, is 
there anything here that can help me narrow this down? I've opened a 
second ticket with tech support - last month the ticket I opened got 
me no joy. They said the log showed emails being sent and there was 
nothing they could do from there on.

         Feb 10 14:01:40 ps7080 postfix/pickup[14866]: 
2AF5831676146F: uid=3511564 from=<ngardner364>
         Feb 10 14:01:40 ps7080 postfix/cleanup[20290]: 
2AF5831676146F: 
message-id=<20140210220140.2AF5831676146F at ps7080.dreamhostps.com>
         Feb 10 14:01:40 ps7080 postfix/qmgr[13570]: 2AF5831676146F: 
from=<ngardner364 at ps7080.dreamhostps.com>, size=1117, nrcpt=1 (queue active)
         Feb 10 14:01:41 ps7080 postfix/smtp[20977]: 2AF5831676146F: 
to=<mlandman at hvc.rr.com>, 
relay=cdptpa-pub-iedge-vip.email.rr.com[107.14.166.70]:25, delay=1, 
delays=0.02/0.01/0.34/0.62, dsn=2.0.0, status=sent (250 2.0.0 OK 
BE/5D-06317-44C49F25)
         Feb 10 14:01:41 ps7080 postfix/qmgr[13570]: 2AF5831676146F: removed

         Feb 10 14:02:32 ps7080 postfix/pickup[14866]: 
A60E631676146F: uid=3511564 from=<ngardner364>
         Feb 10 14:02:32 ps7080 postfix/cleanup[20290]: 
A60E631676146F: 
message-id=<20140210220232.A60E631676146F at ps7080.dreamhostps.com>
         Feb 10 14:02:32 ps7080 postfix/qmgr[13570]: A60E631676146F: 
from=<ngardner364 at ps7080.dreamhostps.com>, size=1116, nrcpt=1 (queue active)
         Feb 10 14:02:33 ps7080 postfix/smtp[20977]: A60E631676146F: 
to=<martster+One at gmail.com>, 
relay=gmail-smtp-in.l.google.com[74.125.25.26]:25, delay=0.84, 
delays=0.02/0/0.23/0.59, dsn=2.0.0, status=sent (250 2.0.0 OK 
1392069753 r3si16748058pbh.100 - gsmtp)
         Feb 10 14:02:33 ps7080 postfix/qmgr[13570]: A60E631676146F: removed

         Feb 10 14:03:23 ps7080 postfix/pickup[14866]: 
220BC31676146F: uid=3511564 from=<ngardner364>
         Feb 10 14:03:23 ps7080 postfix/cleanup[20290]: 
220BC31676146F: 
message-id=<20140210220323.220BC31676146F at ps7080.dreamhostps.com>
         Feb 10 14:03:23 ps7080 postfix/qmgr[13570]: 220BC31676146F: 
from=<ngardner364 at ps7080.dreamhostps.com>, size=1119, nrcpt=1 (queue active)
         Feb 10 14:03:24 ps7080 postfix/smtp[20977]: 220BC31676146F: 
to=<formal at face2interface.com>, 
relay=mxgw.servershost.net[205.234.182.230]:25, delay=1.3,
delays=0.02/0/0.19/1.1, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued 
as 2CB45BFA2)
         Feb 10 14:03:24 ps7080 postfix/qmgr[13570]: 220BC31676146F: removed

         Feb 10 14:03:30 ps7080 postfix/smtpd[21449]: connect from 
mail-bend.servershost.net[66.225.229.240]
         Feb 10 14:03:30 ps7080 postfix/smtpd[21449]: D35EE31676146F: 
client=mail-bend.servershost.net[66.225.229.240]
         Feb 10 14:03:30 ps7080 postfix/cleanup[20290]: 
D35EE31676146F: message-id=<E1WCywq-0002aw-2U at bend.servershost.net>
         Feb 10 14:03:30 ps7080 postfix/qmgr[13570]: D35EE31676146F: 
from=<>, size=4243, nrcpt=1 (queue active)
         Feb 10 14:03:31 ps7080 postfix/local[21452]: D35EE31676146F: 
to=<ngardner364 at ps7080.dreamhostps.com>, relay=local, delay=0.16, 
delays=0.14/0.01/0/0.01, dsn=2.0.0, status=sent (delivered to maildir)
         Feb 10 14:03:31 ps7080 postfix/qmgr[13570]: D35EE31676146F: removed
         Feb 10 14:03:31 ps7080 postfix/smtpd[21449]: disconnect from 
mail-bend.servershost.net[66.225.229.240]

         Feb 10 14:03:52 ps7080 postfix/pickup[14866]: 
8058031676146F: uid=3511564 from=<ngardner364>
         Feb 10 14:03:52 ps7080 postfix/cleanup[20290]: 
8058031676146F: 
message-id=<20140210220352.8058031676146F at ps7080.dreamhostps.com>
         Feb 10 14:03:52 ps7080 postfix/qmgr[13570]: 8058031676146F: 
from=<ngardner364 at ps7080.dreamhostps.com>, size=1118, nrcpt=1 (queue active)
         Feb 10 14:03:53 ps7080 postfix/smtp[20977]: 8058031676146F: 
to=<martster+Three at gmail.com>, 
relay=gmail-smtp-in.l.google.com[74.125.25.26]:25, delay=0.81, 
delays=0.02/0/0.12/0.67, dsn=2.0.0, status=sent (250 2.0.0 OK 
1392069833 pk8si16724200pab.213 - gsmtp)
         Feb 10 14:03:53 ps7080 postfix/qmgr[13570]: 8058031676146F: removed

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